PCVC - AVP - L6 - Mumbai (Intellion Sqaure - HO)

Kotak Life; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Kotak Life is seeking an AVP – L6 for Mumbai to lead day-to-day operations in the APLVC, PCVC and Centralized Medical Team. The role entails guiding the operations team, ensuring service quality, and coordinating with project/IT for system enhancements.

Qualification includes a Graduate degree (B.Com preferred) with 10+ years of relevant experience in banking/insurance/BPO operations. Rotational shifts and leadership skills are essential.

Qualifications

• Graduates with preferably Insurance background/Voice - Customer service industry.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotational shifts.
• Minimum 5 years experience as Operations manager in Banking/Insurance/BPO industry.

Responsibilities

• Directs, administers and controls the day to day operations and activities of process.
• Provides leadership, support and guidance to team.
• Ensures compliance to guidelines and procedures to provide high quality service and outstanding customer care.
• Participates in the development of area strategic plans, goals, and objectives.
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
• Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
• Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
• Ensures all employees receive the appropriate training and education
• Ensures Staffing, planning, and people management
• Attends performance reviews with Sr Management.
• Close coordination with Project teams and IT on system enhancement, product launches and process improvements.
• Budget preparation for the process.

Skills

Insurance background/Voice customer

Integrity

Continuous improvement

Rotational shifts

Operations management in banking/ins/B

Education

Graduate – preferably B.Com

Job description

PCVC - AVP - L6 - Mumbai (Intellion Sqaure - HO) Mumbai, Maharashtra, India 10 - 15 Years Employee

Job Description

JOB DESCRIPTION

POSITION

1

DESIGNATION

POSITION GRADE

L5-L6

DEPARTMENT

APLVC, PCVC and Centralized Medical Team | Customer Service

REPORTING POSITION

AVP – APLVC, PCVC and Centralized Medical Team

WORK LOCATION

Goregaon (East), Mumbai. Corporate office

KEY RESPONSIBILITIES

Weightage

• Directs, administers and controls the day to day operations and activities of process
• Provides leadership, support and guidance to team
• Ensures compliance to guidelines and procedures to provide high quality service and outstanding customer care.
• Participates in the development of area strategic plans, goals, and objectives
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
• Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
• Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
• Ensures all employees receive the appropriate training and education
• Ensures Staffing, planning, and people management
• Attends performance reviews with Sr Management.
• Close coordination with Project teams and IT on system enhancement, product launches and process improvements.
• Budget preparation for the process

TOTAL

100%

REQUIRED QUALIFICATION AND SKILLS

Qualification: Graduate – preferably B.Com

Work experience in years: 10 years +

Skills / experience required

• Graduates with preferably Insurance background/Voice - Customer service industry
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotational shifts
• Minimum 5 years experience as Operations manager in Banking/Insurance/BPO industry