Operations Executive

Visit Health; Bengaluru; On-site; INR 279,000 - 424,000; Full time

Job summary

Visit Health seeks a capable PPMC operations associate to manage medical appointment scheduling, diagnostic centre coordination, and medical report follow-ups. You will perform quality checks, handle customer and partner queries, and coordinate with internal teams to meet turnaround times.

Experience in insurance/healthcare is preferred, with strong MS Office skills. The role requires good communication and coordination abilities, and you may assist high-net-worth customers during medical

Qualifications

• Graduate or postgraduate with at least 1 year of experience.
• Insurance, TPA, or healthcare experience preferred.
• Basic knowledge of life insurance operations.
• Proficient in MS Office.

Responsibilities

• Schedule appointments and update Show/No-Show status.
• Coordinate appointment rescheduling with advisors.
• Follow up with diagnostic centers for medical reports.
• Perform quality checks and upload medical reports.
• Handle customer or partner queries and grievances.
• Coordinate with internal teams and ensure TAT adherence.
• Assist HNI customers during medical check-ups when required.

Skills

Communication skills

Coordination

Follow-up skills

Customer service

Education

Graduate/Postgraduate

Tools

MS Office

Job description

Manage PPMC operations, including medical appointment scheduling, diagnostic centre coordination, medical report follow-ups, quality checks, and customer query resolution.

Key Responsibilities

• Schedule appointments and update Show/No-Show status.
• Coordinate appointment rescheduling with advisors.
• Follow up with diagnostic centers for medical reports.
• Perform quality checks and upload medical reports.
• Handle customer/partner queries and grievances.
• Coordinate with internal teams and ensure TAT adherence.
• Assist HNI customers during medical check-ups, when required.

Candidate Profile

• Graduate/Postgraduate with atelast 1 year of experience.
• Insurance, TPA, or Healthcare experience preferred.
• Basic knowledge of Life Insurance operations and MS Office.
• Good communication, coordination, and follow-up skills.

Key Skills:

PPMC | Medical Operations | Appointment Scheduling | Insurance Operations | Diagnostic Centre Coordination | Report Management | MS Office