Revival - AVP - L6 - Mumbai (Intellion Square)

Kotak Life; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Kotak Life is seeking an AVP level professional to lead critical BRE communications and end-to-end call center operations in Mumbai. The role balances stakeholder management with financial budgeting and provisioning responsibilities to drive performance and process improvements.

The ideal candidate will have 7–10 years in operations, communications, call center management, or financial coordination, and a Bachelor’s degree in a related field.

Qualifications

• Clear and concise communication with stakeholders at all levels.
• Analytical mindset with ability to interpret data and provide actionable insights.
• Experience in call center operations or collections is preferred.
• Strong budgeting and provisioning understanding.

Responsibilities

• Lead end-to-end BRE communications, ensuring clarity and timeliness.
• Design strategies to engage stakeholders and improve efficiency.
• Improve BRE communication framework for better processes and effectiveness.
• Collaborate across functions for alignment and compliance.
• Oversee daily renewal call center operations and achieve targets.
• Drive process improvements to boost agent productivity and customer experience.
• Monitor KPIs and provide performance insights.
• Lead annual budgeting, forecasting, and provisioning for BRE.
• Track monthly expenses and prepare financial analyses for leadership.

Skills

Strong communication

Stakeholder management

Analytical thinking

Call center operations

Financial acumen

MS Excel

Power BI

Education

Bachelor’s degree in Business, Finance, Operations, or related field

Tools

Power BI

Job description

Revival - AVP - L6 - Mumbai (Intellion Square) KLI - Mumbai - Intellion Square - HO, Mumbai, Maharashtra, India ..+ 1 Employee

Job Description

Role Overview

The role is responsible for leadingcritical communication initiatives, managing end to end call center operationsand overseeing the financial planning and budgeting processes for the BRE team.This position requires strong coordination, analytical, and stakeholdermanagement skills to ensure seamless execution of business strategies andcontinuous process improvements.

Key Responsibilities

• Manage all ad hoc and scheduled communications across the BRE team, ensuring clarity, timeliness, and consistency.
• Design and execute innovative communication strategies to enhance stakeholder engagement and operational efficiency.
• Continuously evaluate and improve the BRE communication framework, identifying opportunities to streamline processes and enhance effectiveness.
• Collaborate with cross functional teams to ensure alignment, accuracy, and compliance in all communications.

End to End Call Center Management

• Oversee daily operations of the renewal call center, ensuring adherence to quality standards, scripts, and compliance guidelines.
• Drive call center performance to achieve renewal collection targets and improve customer retention metrics.
• Implement process improvements to enhance agent productivity, customer experience, and operational throughput.
• Monitor KPIs and dashboards, conduct performance reviews, and provide actionable insights for continuous improvement.

Financial Budgeting & Provisioning

• Lead the annual budgeting, forecasting, and provisioning processes for the BRE team.
• Track and manage monthly expenses, ensuring adherence to approved budgets and financial discipline.
• Prepare financial reports and analyses to support decision making and leadership reviews.
• Partner with Finance and relevant stakeholders to ensure timely and accurate provisioning.

Required Skills

• Strong communication and stakeholdermanagement skills
• Analytical thinking and problem solvingabilities
• Experience in call center operations orcollections preferred
• Financial acumen with understanding ofbudgeting and provisioning
• Ability to drive process innovation andcontinuous improvement
• Proficiency in MS Excel, Power BI, andreporting tools (preferred)

Education & Experience

• Bachelor’s degree in Business, Finance, Operations, or related field
• 7-10 years of experience in operations,communications, call center management, or financial coordination roles

Job Snapshot

Updated Date

05-11-2026

Job ID

JOB17716