PB Classic (ONLY Sales II NO Ops)- Jowai & Rynjah

HDFC Bank Limited; Jowai; On-site; INR 180,000 - 320,000; Full time

Job summary

HDFC Bank Limited is seeking a Personal Banker for its Retail Branch Banking unit. The role focuses on managing a Classic portfolio by acquiring new customers, deepening relationships, and delivering exceptional service to become the primary banker for Classic relationships.

Key activities include sales, portfolio management, customer service, and operations such as CRM updates, KYC adherence, and cross-selling Demat, MF, Insurance, and Bonds.

Qualifications

• Graduation required; Post-graduation preferred.

Responsibilities

• Sell and cross-sell banking products to customers.
• Maintain Classic portfolio and improve wallet share.
• Provide high-quality customer service and resolve issues within TAT.
• Ensure accurate documentation for account opening and KYC compliance.
• Update CRM with customer interactions and asset leads.
• Cross-sell products like MF, Insurance, and Bonds.

Skills

Sales

Banking product knowledge

Planning & organizing

Communication

Competition awareness

Education

Graduation

Post-graduation preferred

Job description

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Version No

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education:

Graduation required; Post-graduation preferred.

Certifications:

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Test