Pb Authoriser

Hdfc Bank; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hdfc Bank in Indore, Madhya Pradesh, invites applications for a Branch Manager–level role overseeing Personal Banker desks and contract sales staff. The position focuses on branch administration, lobby management, and delivering quality customer service at the counter.

You will supervise staff, monitor productivity with the Branch Manager, and ensure compliance in branch operations while driving branch sales through cross-selling Third Party Products and effective customer engagement.

Qualifications

• Minimum 5 years of experience in banking or related fields.
• Experience supervising Personal Banker desks and contract staff.
• Strong customer service and operations knowledge.

Responsibilities

• Supervise Personal Banker desks and contract sales staff
• Manage branch administration and lobby operations
• Ensure quality customer service and resolve queries/complaints
• Monitor staff productivity with Branch Manager
• Oversee branch operations and audit compliance

Skills

Customer service

Staff supervision

Sales & cross-selling

Branch operations

Education

Banking experience

Job description

Role & responsibilities

• Supervise & monitor Personal Banker desks and contract sales staff
• Branch administration
• Lobby Management
• Ensure quality customer service is delivered
• Resolution of customer queries/complaints
• Customer service to ensure walk in customers issues
• Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
• Branch Operations and Audit Compliance

Transactional responsibility

• Authorize Personal Banker transactions
• Corporate salaries processing
• Cost Management and staff productivity
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions like DD/MC, fund transfer etc
• Penetration of Saving Accounts on non liability customers
• Reconciliation and maintenance of suspense accounts register as per the required format

Sales

• Branch Merchandising
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Generate leads for Third Party Products to the customers
• Ensure that all tellers are adequately trained on the Products of the bank.

Experience Required

• Minimum experience in years – 5yrs+
• Exposure to banking preferable

Major Stakeholders

• Customers
• Branch Banking Team
• Operations
• NR Product Team
• HLIC
• Insurance CAM
• MF Fund houses personnel
• HSL personnel