RBB-Teller Authoriser

Hdfc Bank; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

HDFC Bank Surat branch is seeking a Teller Authorizer to ensure error-free operations and deliver superior customer service while driving cross-selling and engagement. The role supervises tellers, handles cash/transfer authorizations, and supports branch administration.

The candidate should be a graduate or postgraduate, with optional AMFI/IRDA/NCFM certifications. You will promote banking channels and maintain compliance with branch ops guidelines.

Qualifications

• Graduate or postgraduate degree preferred.
• Certifications in AMFI, IRDA, or NCFM are optional.

Responsibilities

• Achieving Sales Objectives: Ensure Tellers generate sales references for liability products.
• Customer Services: Manage lobby, queues, branch administration and service quality.
• Operations: Authorize cash/transfer transactions, monitor KYC and reconcile records.
• Reporting and Maintenance: File and monitor cash/FX reports and movement registers.
• Staff Management: Train tellers on products and processes; monitor productivity.

Skills

Banking product knowledge

Team management

Sales and influencing skills

Planning and organizing skills

Communication skills

Education

Graduate, Postgraduate preferred

Job description

Job Title

Teller Authorizer

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Branch Operations & Moderate Sales, Individual Contributor

Version No

2.0

Job Purpose

Ensure error-free operations by adhering to bank processes and supervising tellers. Deliver superior customer service and achieve profitability through cross-selling and customer engagement.

Key Responsibilities

Achieving Sales Objectives

Ensure Tellers generate sales references for liability products.

Generate leads for third-party products like MF/Insurance.

Promote saving accounts and Enet facilities for corporate clients.

Encourage customers to make the bank their primary banking partner.

Customer Services

Manage lobby, queues, and branch administration.

Ensure quality customer service and resolve complaints within TAT.

Promote direct banking channels and gather customer feedback.

Ensure staff adhere to dress code and grooming standards.

Operations

Authorize cash/transfer transactions and supervise teller counters.

Monitor large cash transactions and ensure KYC compliance.

Reconcile suspense accounts and maintain registers.

Process CBDT/Income Tax challans and US Visa fees efficiently.

Reporting and Maintenance

Report large cash transactions and FX within cutoff times.

Maintain records like Bulk Stock Register and Voucher Movement Register.

File UBS interface reports and monitor key movement registers.

Ensure proper filing of approvals and adherence to branch ops guidelines.

Staff Management

Train tellers on bank products and processes.

Monitor staff productivity and provide guidance.

Ensure regular classroom training for all tellers.

Education:

Graduate, Postgraduate preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (optional).

Key Competencies

Banking product knowledge, team management, sales and influencing skills, planning and organizing skills, communication skills.

Major Stakeholders

Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Refer to the Job Description