Branch Manager

Abacus Consultants; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Abacus Consultants in Bengaluru is seeking a Branch Operations professional to supervise Personal Banker desks, authorize transactions and manage lobby activities. The role includes handling customer queries, ensuring smooth walk-in service and maintaining branch controls.

The incumbent will drive business through cross-selling, preserve existing account value, process salaries, oversee staff productivity with guidance from the Branch Manager, and ensure branch compliance and audits.

Responsibilities

• Branch Merchandising
• Supervise & Monitor Personal Banker desks and contract sales staff
• Authorize all Personal Banker transactions
• Branch administration and Lobby Management
• Resolution of customer queries/complaints and customer service to ensure walk in customers issues
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Retention and enhancement of the value of existing accounts
• Corporate salaries processing
• Cost management and monitoring Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions like DD/MC, fund transfer etc
• Ensure that all tellers are adequately trained on the Products of the bank.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
• Reconciliation and maintenance of suspense accounts register as per the required format
• Branch Operations and Audit Compliance

Job description

Role & responsibilities

• Branch Merchandising
• Supervise & Monitor Personal Banker desks and contract sales staff
• Authorize all Personal Banker transactions
• Branch administration and Lobby Management
• Resolution of customer queries/complaints and customer service to ensure walk in customers issues
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Retention and enhancement of the value of existing accounts
• Corporate salaries processing
• Cost management and monitoring Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions like DD/MC, fund transfer etc
• Ensure that all tellers are adequately trained on the Products of the bank.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
• Reconciliation and maintenance of suspense accounts register as per the required format
• Branch Operations and Audit Compliance

Preferred candidate profile

Perks and benefits