RBB-Teller Authoriser

Hdfc Bank; Ahmedabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

HDFC Bank is seeking a Teller Authorizer for its Retail Branch Banking unit. The role focuses on error-free branch operations, supervising tellers, and delivering superior customer service while driving profitability through cross-selling.

Key responsibilities include managing lobby flow, authorizing cash transactions, ensuring KYC compliance, and training tellers on bank products and processes to ensure high performance and compliance with branch ops guidelines.

Qualifications

• Graduate or postgraduate degree preferred.
• AMFI/IRDA/NCFM certifications add value.
• Strong knowledge of banking products and sales processes.
• Experience in branch operations and customer service is ideal.

Responsibilities

• Oversee teller operations and ensure accuracy in cash handling.
• Achieve sales objectives by promoting liability products and cross-sell.
• Manage lobby, queues, branch administration, and customer service quality.
• Authorize cash/transfer transactions and monitor large cash activities.
• Train tellers on products, processes, and compliance.

Skills

Banking product knowledge

Team management

Sales and influencing skills

Planning and organizing

Communication skills

Education

Graduate

Postgraduate preferred

AMFI Certification

IRDA Certification

NCFM Certification (optional)

Job description

Job Title

Teller Authorizer

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Branch Operations & Moderate Sales, Individual Contributor

Version No

2.0

Job Purpose

Ensure error-free operations by adhering to bank processes and supervising tellers. Deliver superior customer service and achieve profitability through cross-selling and customer engagement.

Key Responsibilities

Achieving Sales Objectives

• Ensure Tellers generate sales references for liability products.
• Generate leads for third-party products like MF/Insurance.
• Promote saving accounts and Enet facilities for corporate clients.
• Encourage customers to make the bank their primary banking partner.

Customer Services

• Manage lobby, queues, and branch administration.
• Ensure quality customer service and resolve complaints within TAT.
• Promote direct banking channels and gather customer feedback.
• Ensure staff adhere to dress code and grooming standards.

Operations

• Authorize cash/transfer transactions and supervise teller counters.
• Monitor large cash transactions and ensure KYC compliance.
• Reconcile suspense accounts and maintain registers.
• Process CBDT/Income Tax challans and US Visa fees efficiently.

Reporting and Maintenance

• Report large cash transactions and FX within cutoff times.
• Maintain records like Bulk Stock Register and Voucher Movement Register.
• File UBS interface reports and monitor key movement registers.
• Ensure proper filing of approvals and adherence to branch ops guidelines.

Staff Management

• Train tellers on bank products and processes.
• Monitor staff productivity and provide guidance.
• Ensure regular classroom training for all tellers.

Education

Graduate, Postgraduate preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (optional).

Key Competencies

• Banking product knowledge
• team management
• sales and influencing skills
• planning and organizing skills
• communication skills

Major Stakeholders

• Customers
• Branch Banking Team
• Operations
• NR Product Team
• Insurance CAM
• MF Fund Houses
• HSL Personnel

Required Skills

na