Branch Manager

Abacus Consultants; India; On-site; INR 400,000 - 660,000; Full time

Job summary

Abacus Consultants seeks an experienced Branch Operations lead to oversee merchandising, supervise Personal Banker desks and contract staff, and authorize all Personal Banker transactions. The role includes branch administration, lobby management, and timely resolution of customer queries to ensure excellent walk-in service.

The incumbent will drive cross-selling and retention of existing accounts, manage cash and non-cash transactions, train tellers on bank products, and ensure adherence to

Job description

Role & responsibilities

• Branch Merchandising


• Supervise & Monitor Personal Banker desks and contract sales staff


• Authorize all Personal Banker transactions


• Branch administration and Lobby Management


• Resolution of customer queries/complaints and customer service to ensure walk in customers issues


• Generate business, cross sell and monitor cross sales of Personal Bankers


• Retention and enhancement of the value of existing accounts


• Corporate salaries processing


• Cost management and monitoring Staff productivity and give guidance on improving the same in conjunction with the Branch Manager


• Responsible for Cash and Customer transactions at the Teller counters


• Supervising all Non-Cash transactions like DD/MC, fund transfer etc


• Ensure that all tellers are adequately trained on the Products of the bank.


• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable


• Reconciliation and maintenance of suspense accounts register as per the required format


• Branch Operations and Audit Compliance