Branch Manager

Abacus Consultants; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Abacus Consultants in Pune is seeking a Branch Supervisor to oversee Personal Banker desks, manage branch operations, and ensure smooth customer service for walk-in clients.

The role includes cash and teller duties, audit compliance, cross-selling, and staff training; strong interpersonal skills and knowledge of banking procedures are essential for success in this position.

Qualifications

• Branch operations knowledge
• Customer service orientation
• Cash handling experience

Responsibilities

• Branch Merchandising
• Supervise & Monitor Personal Banker desks and contract sales staff
• Authorize all Personal Banker transactions
• Branch administration and Lobby Management
• Resolution of customer queries/complaints and customer service to ensure walk in customers issues
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Retention and enhancement of the value of existing accounts
• Corporate salaries processing
• Cost management and monitoring Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions like DD/MC, fund transfer etc
• Ensure that all tellers are adequately trained on the Products of the bank.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
• Reconciliation and maintenance of suspense accounts register as per the required format
• Branch Operations and Audit Compliance

Job description

Role & responsibilities

• Branch Merchandising


• Supervise & Monitor Personal Banker desks and contract sales staff


• Authorize all Personal Banker transactions


• Branch administration and Lobby Management


• Resolution of customer queries/complaints and customer service to ensure walk in customers issues


• Generate business, cross sell and monitor cross sales of Personal Bankers


• Retention and enhancement of the value of existing accounts


• Corporate salaries processing


• Cost management and monitoring Staff productivity and give guidance on improving the same in conjunction with the Branch Manager


• Responsible for Cash and Customer transactions at the Teller counters


• Supervising all Non-Cash transactions like DD/MC, fund transfer etc


• Ensure that all tellers are adequately trained on the Products of the bank.


• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable


• Reconciliation and maintenance of suspense accounts register as per the required format


• Branch Operations and Audit Compliance