Payroll( Bangalore Night Shift ) _F2F interview_14th Nov

Clarity Consulting; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Clarity Consulting is seeking a detail-oriented payroll case handler to work in a non-voice support environment. You will manage employee payroll cases through a client-provided case-management platform, ensuring accuracy and adherence to SLAs.

Responsibilities include reviewing case details and payroll information, documenting actions and outcomes, and routing complex exceptions to retained or specialist teams for resolution.

Responsibilities

• Manage payroll-related employee cases through a client-provided case-management platform in a non-voice environment.
• Review case details, payroll information and supporting documentation.
• Investigate payroll queries related to pay components, deductions and payslips.
• Provide accurate written responses within agreed service levels.
• Document actions and outcomes; route complex exceptions to retained or specialist teams.

Job description

Manage payroll-related employee cases through the client-provided case-management platform in a non-voice environment; review case details, payroll information and supporting documentation; investigate standard payroll queries relating to pay components, deductions, payroll inputs, payslips and payroll status; provide accurate written responses within agreed service levels; document actions and outcomes; and route policy decisions, approvals, payroll processing activities and complex exceptions to retained or specialist teams.