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Clarity Consulting in Bengaluru, India is seeking a payroll specialist to manage payroll-related employee cases on the client-provided case-management platform in a non-voice environment. You will review case details, payroll information and supporting documentation to ensure accurate processing.
The role requires investigating standard payroll queries related to pay components, deductions, payroll inputs, payslips and payroll status, and providing precise written responses within agreed service
Manage payroll-related employee cases through the client-provided case-management platform in a non-voice environment; review case details, payroll information and supporting documentation; investigate standard payroll queries relating to pay components, deductions, payroll inputs, payslips and payroll status; provide accurate written responses within agreed service levels; document actions and outcomes; and route policy decisions, approvals, payroll processing activities and complex exceptions to retained or specialist teams.