Patient Relationship Executive

Eye-Q Vision Pvt Ltd; Hisar; On-site; INR 250,000 - 350,000; Full time

Job summary

Eye-Q Eye Hospitals in Hisar is seeking a Patient Relationship Executive to be the primary point of contact for patients, ensuring a positive and seamless journey from inquiry to visit.

You will manage appointments, respond to inquiries by phone, email, or in person, provide information on treatments and hospital policies, collaborate with medical staff, and maintain accurate patient records while delivering exceptional customer service.

Qualifications

• Polite and professional communication with patients.
• Experience in customer service or healthcare setting.
• Ability to manage multiple tasks with attention to detail.
• Proficiency with computer systems and hospital software.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage appointment scheduling and follow-ups.
• Respond to patient inquiries via phone, email, and in-person.
• Provide patients with information about treatments, procedures, and hospital policies.
• Address and resolve patient concerns or issues promptly.
• Collaborate with medical staff to ensure a smooth patient experience.
• Maintain accurate and confidential patient records.
• Help in gathering patient feedback for continuous improvement.
• Promote hospital services and clear information on insurance and billing.

Skills

Communication skills

Customer service

Empathy

Attention to detail

Multi-tasking

Tools

MS Office

EHR systems

CRM software

Billing knowledge

Job description

Job Description: As a Patient Relationship Executive at Eye-Q Eye Hospitals, you will be the primary point of contact for patients, ensuring a positive and seamless experience throughout their journey. Your responsibilities will include managing patient inquiries, scheduling appointments, and providing detailed information about services offered. You will assist in resolving any patient concerns or complaints and maintain accurate patient records. Building strong relationships with patients and providing exceptional customer service will be vital to your role. You will work closely with medical staff to ensure that patients receive the care and attention they need.

Key Responsibilities:

• Greet and assist patients in a friendly and professional manner
• Manage appointment scheduling and follow-ups
• Respond to patient inquiries via phone, email, and in-person
• Provide patients with information about treatments, procedures, and hospital policies
• Address and resolve patient concerns or issues promptly
• Collaborate with medical staff to ensure a smooth patient experience
• Maintain accurate and confidential patient records
• Help in gathering patient feedback for continuous improvement
• Promote hospital services and provide information on insurance and billing

Skills Required:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to empathize with patients and understand their needs
• Organizational skills with a keen attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks

Tools Required:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with patient management software or electronic health records (EHR) systems
• Familiarity with communication tools and customer relationship management (CRM) software
• Basic knowledge of healthcare terminology and billing processes