Patient Relation Executive

Eye Q; Surat; On-site; INR 167,000 - 279,000; Full time

Job summary

Eye-Q Eye Hospitals in Surat, Gujarat invites applications for a Patient Relation Executive. You will greet patients, assist inquiries, and share information about services, guiding them from arrival to post-treatment follow-up.

You will manage appointments, liaise with medical staff, resolve complaints, and maintain accurate records, contributing to a smooth, compassionate patient experience in a fast-paced hospital setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Empathy and patient-centric approach.
• Basic understanding of healthcare processes is beneficial.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Provide information regarding hospital services, procedures, and appointments.
• Schedule and confirm patient appointments, ensuring an organized appointment system.
• Assist patients with the completion of necessary paperwork and forms.
• Act as a liaison between patients and medical staff to ensure clear communication.
• Address patient concerns and complaints, escalating issues when necessary.
• Maintain accurate patient records and documentation in compliance with hospital policies.
• Collaborate with various departments to enhance the overall patient experience.

Skills

Exceptional communication

Interpersonal skills

Organizational abilities

Empathy

Customer service

Multi-tasking

Shift flexibility

Tools

MS Office

Hospital management systems

EHR

Appointment scheduling software

Medical terminology knowledge

Job description

Company Name: Eye-Q Eye Hospitals

Job Title: Patient Relation Executive

Job Description: As a Patient Relation Executive at Eye-Q Eye Hospitals, you will play a critical role in ensuring a positive experience for our patients. Your primary responsibilities will include greeting patients upon arrival, assisting them with their inquiries, and providing them with information about the services offered. You will also manage patient appointments, facilitate communication between patients and medical staff, and handle any issues or complaints in a professional manner. Your goal will be to enhance patient satisfaction through excellent service and support.

Key Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Provide information regarding hospital services, procedures, and appointments.
• Schedule and confirm patient appointments, ensuring an organized appointment system.
• Assist patients with the completion of necessary paperwork and forms.
• Act as a liaison between patients and medical staff to ensure clear communication.
• Address patient concerns and complaints, escalating issues when necessary.
• Maintain accurate patient records and documentation in compliance with hospital policies.
• Collaborate with various departments to enhance the overall patient experience.

Skills Required

• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in handling patient inquiries and concerns with empathy.
• Ability to work effectively in a fast-paced environment.
• Detail-oriented with excellent problem-solving skills.
• Strong customer service orientation.
• Flexibility to work varied shifts if required.

Tools Required

• Knowledge of office software applications (e.g., MS Office Suite).
• Familiarity with hospital management systems and electronic health records (EHR).
• Experience with scheduling or appointment management software.
• Basic understanding of medical terminology is a plus.

Roles and Responsibilities

About the Role: As a Patient Relation Executive at Eye-Q Eye Hospitals, you will serve as a key point of contact for patients, ensuring their experience is smooth and positive from initial inquiry to post-treatment follow-up. You will be responsible for handling patient communications, resolving concerns, and providing information about services and procedures.

About the Team

You will join a dedicated team focused on delivering exceptional patient care. The team comprises skilled professionals who are committed to excellence and work collaboratively to enhance the overall patient experience. Supportive and proactive, your colleagues will help you navigate challenges and celebrate achievements.

You are Responsible for

• Managing patient inquiries and appointments efficiently.
• Providing information on treatments, insurance, and billing processes.
• Addressing and resolving patient complaints or concerns in a professional manner.
• Creating and maintaining accurate patient records and documentation.
• Collaborating with clinical staff to ensure seamless patient care and follow-up.

To succeed in this role – you should have the following

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong problem-solving abilities to address and manage patient concerns.
• Organizational skills to manage multiple tasks while maintaining attention to detail.
• Empathy and a patient-centered approach to ensure a positive experience for all patients.
• Basic knowledge of healthcare processes and procedures is beneficial.