Operations Manager

Eye Q; Jhajjar; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Eye-Q Eye Hospitals is seeking an Operations Manager to oversee daily healthcare facility operations, optimize processes, and lead cross-functional teams to deliver high-quality patient care.

The role involves budgeting, strategic planning, and ensuring regulatory compliance while driving continuous improvement across departments.

Qualifications

• Minimum 5 years of operations management experience in healthcare.
• Strong leadership and ability to coordinate multiple teams.
• Familiarity with healthcare regulations and quality standards.

Responsibilities

• Oversee daily hospital operations to ensure efficiency and quality.
• Develop and implement policies to improve service delivery.
• Monitor KPIs and performance metrics for improvement.
• Collaborate with clinical and admin leaders to streamline processes.
• Manage budgets, staffing, and resources for optimal performance.
• Ensure compliance with health regulations and standards.
• Provide leadership and development for the operations team.
• Oversee patient flow and scheduling to minimize wait times.
• Conduct audits and continuous improvement activities.

Skills

Healthcare operations leadership

Team management

Communication & interpersonal skills

EHR systems proficiency

Analytics & KPIs

Budgeting & resource allocation

Regulatory compliance

Lean / Six Sigma knowledge

MS Office & data analysis

Education

Bachelor's degree in Healthcare Administration, Business Management, or related field

Master's degree preferred

Tools

Healthcare management software

Electronic Health Records (EHR)

Job description

Company Name: Eye-Q Eye Hospitals

Job Title: Operations Manager

The Operations Manager at Eye-Q Eye Hospitals will oversee the daily operations of our healthcare facilities, ensuring efficient and high-quality patient care. This role requires a strong leader who can manage multiple teams and collaborate effectively with various departments. The Operations Manager will be responsible for optimizing operational processes, improving patient flow, and enhancing overall service delivery. In addition to managing budgets and resources, this position will also involve strategic planning to support the hospital's growth and compliance with healthcare regulations.

Key Responsibilities

• Manage day-to-day operations of Eye-Q Eye Hospitals, ensuring efficiency and productivity.
• Develop and implement operational policies and procedures to enhance service quality and patient satisfaction.
• Monitor performance metrics and KPIs to assess operational effectiveness and identify areas for improvement.
• Collaborate with medical staff and department heads to streamline processes and improve patient care.
• Manage budgets, resources, and staffing to optimize operational performance.
• Ensure compliance with healthcare regulations, standards, and best practices.
• Provide leadership and support to the operations team, fostering a positive work environment.
• Oversee patient flow and manage the scheduling process to minimize wait times and enhance patient experience.
• Conduct regular audits and assessments to ensure quality control and continuous improvement.

Skills and Tools Required

• Proven experience in operations management within a healthcare setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with a focus on building relationships.
• Proficiency in healthcare management software and electronic health records (EHR) systems.
• Strong analytical and problem-solving abilities.
• Knowledge of healthcare regulations and compliance standards.
• Ability to manage budgets and optimize resource allocation.
• Familiarity with process improvement methodologies, such as Lean or Six Sigma.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).
• Minimum 5 years of experience in operations management, preferably in a healthcare environment.
• Strong understanding of patient care processes and healthcare delivery systems.

Roles and Responsibilities

About the Role

The Operations Manager will oversee the daily operations of Eye-Q Eye Hospitals to ensure efficiency and high-quality patient care. This role involves strategic planning, management of operational processes, and implementation of policies to enhance service delivery. The Operations Manager will also work to align operations with organizational goals and foster an environment of continuous improvement.

About the Team

The Operations team consists of dedicated professionals committed to delivering exceptional eye care services. This team collaborates closely with clinical staff, administration, and support services to ensure seamless operations across all departments. Team members share a common goal of providing patients with the highest level of care while optimizing operational efficiency.

You are Responsible for

• Developing and implementing operational strategies to improve service delivery and patient satisfaction.
• Managing budgets, resources, and staffing to ensure optimal operational performance.
• Overseeing compliance with health regulations and facility protocols to maintain high standards of care.
• Analyzing operational data to identify trends, challenges, and opportunities for improvement.
• Coordinating training and development initiatives for staff to enhance skills and performance.

To succeed in this role – you should have the following

• A degree in healthcare administration, business management, or a related field.
• Proven experience in operations management within a healthcare or hospital setting.
• Strong leadership and team management skills, with the ability to motivate and guide staff.
• Excellent analytical and problem-solving abilities to address operational challenges.
• Effective communication and interpersonal skills to collaborate with various stakeholders.