Operations Manager

Eye-Q Vision Pvt Ltd; Jhajjar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Eye-Q Eye Hospitals is seeking an Operations Manager to oversee daily hospital operations, ensuring efficient patient care and service quality. You will lead multiple departments, optimize processes, manage budgets, and drive continuous improvement in patient flow.

The role requires strong leadership, excellent communication, and proficiency with EHR systems and healthcare management software. Prior experience in healthcare operations and knowledge of regulatory standards are essential.

Qualifications

• 5+ years of experience in operations management within healthcare.
• Strong leadership and team management skills.
• Experience with Lean or Six Sigma and process improvements.

Responsibilities

• Oversee day-to-day operations of Eye-Q Eye Hospitals, ensuring efficiency and productivity.
• Develop and implement operational policies and procedures to enhance service quality and patient satisfaction.
• Monitor performance metrics and KPIs to assess operational effectiveness and identify areas for improvement.
• Collaborate with medical staff and department heads to streamline processes and improve patient care.
• Manage budgets, resources, and staffing to optimize operational performance.
• Ensure compliance with healthcare regulations, standards, and best practices.
• Provide leadership and support to the operations team, fostering a positive work environment.
• Oversee patient flow and manage the scheduling process to minimize wait times and enhance patient experience.
• Conduct regular audits and assessments to ensure quality control and continuous improvement.

Skills

Operations management

Healthcare

Leadership

Communication

EHR systems

Budget management

Process improvement

Data analysis

Microsoft Office

Education

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Business Management

Master’s degree preferred

Tools

EHR systems

Healthcare management software

Job description

Company Name: Eye-Q Eye Hospitals

Job Title: Operations Manager

Job Description

The Operations Manager at Eye-Q Eye Hospitals will oversee the daily operations of our healthcare facilities, ensuring efficient and high-quality patient care. This role requires a strong leader who can manage multiple teams and collaborate effectively with various departments. The Operations Manager will be responsible for optimizing operational processes, improving patient flow, and enhancing overall service delivery. In addition to managing budgets and resources, this position will also involve strategic planning to support the hospital's growth and compliance with healthcare regulations.

Key Responsibilities

• Manage day-to-day operations of Eye-Q Eye Hospitals, ensuring efficiency and productivity.
• Develop and implement operational policies and procedures to enhance service quality and patient satisfaction.
• Monitor performance metrics and KPIs to assess operational effectiveness and identify areas for improvement.
• Collaborate with medical staff and department heads to streamline processes and improve patient care.
• Manage budgets, resources, and staffing to optimize operational performance.
• Ensure compliance with healthcare regulations, standards, and best practices.
• Provide leadership and support to the operations team, fostering a positive work environment.
• Oversee patient flow and manage the scheduling process to minimize wait times and enhance patient experience.
• Conduct regular audits and assessments to ensure quality control and continuous improvement.

Skills and Tools Required

• Proven experience in operations management within a healthcare setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with a focus on building relationships.
• Proficiency in healthcare management software and electronic health records (EHR) systems.
• Strong analytical and problem-solving abilities.
• Knowledge of healthcare regulations and compliance standards.
• Ability to manage budgets and optimize resource allocation.
• Familiarity with process improvement methodologies, such as Lean or Six Sigma.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and data analysis tools.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).
• Minimum 5 years of experience in operations management, preferably in a healthcare environment.
• Strong understanding of patient care processes and healthcare delivery systems.