Patient Navigator

Immunoact; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ImmunoACT is seeking a Business Development professional to guide patients and caregivers through the treatment journey, coordinate PSP enrollment, and liaison with hospitals, clinicians, and internal teams.

The role emphasizes empathetic communication, accurate record-keeping, and adherence to data privacy and SOPs across healthcare providers.

Qualifications

• Postgraduate degree in Life Sciences, Clinical Research, Nursing, Pharmacy, Healthcare Management, or related healthcare discipline.
• 2-3 years of experience in patient coordination, PSPs, hospital operations, or healthcare services.
• Experience in oncology, specialty care, or complex therapies is an added advantage.
• Experience in patient documentation, hospital coordination, and follow-up management across healthcare providers.
• Strong communication and interpersonal skills with empathetic engagement with patients and caregivers.
• Proficiency in using digital tools, patient tracking systems, and hospital information systems.

Responsibilities

• Guide patients and caregivers throughout the treatment journey, including onboarding, documentation, appointment scheduling, and follow-ups.
• Coordinate patient enrolment into Patient Support Programs (PSPs), including eligibility verification and documentation support.
• Act as a liaison between patients, hospitals, clinicians, internal medical teams, and external service providers.
• Coordinate appointment scheduling, treatment timelines, and logistics in collaboration with hospitals and operations teams.
• Provide clear, empathetic, and timely communication to patients and caregivers regarding treatment processes, next steps, and available support services.
• Maintain accurate patient records, trackers, and reports using internal systems and digital tools.
• Ensure prompt resolution of patient queries and concerns, escalating issues appropriately when required.
• Ensure compliance with data privacy regulations, ethical standards, and internal SOPs.

Skills

Communication skills

Interpersonal skills

Digital tools proficiency

Patient tracking systems

Education

Postgraduate degree in Life Sciences/Clinical Research/Nursing/Pharmacy/Healthcare Management

Tools

Hospital information systems

Job description

Business Development

Roles Responsibilities

• Guide patients and caregivers throughout the entire treatment journey, including onboarding, documentation, appointment scheduling, and follow-ups.
• Coordinate patient enrolment into Patient Support Programs (PSPs), including eligibility verification and documentation support.
• Act as a liaison between patients, hospitals, clinicians, internal medical teams, and external service providers.
• Coordinate appointment scheduling, treatment timelines, and logistics in collaboration with hospitals and operations teams.
• Provide clear, empathetic, and timely communication to patients and caregivers regarding treatment processes, next steps, and available support services.
• Maintain accurate patient records, trackers, and reports using internal systems and digital tools.
• Ensure prompt resolution of patient queries and concerns, escalating issues appropriately when required.
• Ensure compliance with data privacy regulations, ethical standards, and internal Standard Operating Procedures (SOPs).

Qualifications Experience

• Postgraduate degree in Life Sciences, Clinical Research, Nursing, Pharmacy, Healthcare Management, or a related healthcare discipline.
• 2-3 years of experience in patient coordination, Patient Support Programs (PSPs), hospital operations, or healthcare services.
• Prior experience in oncology, specialty care, or complex therapies will be an added advantage.
• Experience in patient documentation, hospital coordination, and follow-up management across healthcare providers.
• Strong communication and interpersonal skills with the ability to engage empathetically with patients and caregivers.
• Proficiency in using digital tools, patient tracking systems, and hospital information systems.

Key Expectations

• Deliver a seamless and patient-centric experience by providing timely guidance and support throughout the treatment journey.
• Collaborate effectively with clinicians, hospitals, internal teams, and external service providers to ensure coordinated patient care.
• Maintain accurate documentation while ensuring compliance with confidentiality and regulatory requirements.
• Proactively resolve patient concerns and elevate issues when necessary to ensure continuity of care.
• Support enrolment and effective management of Patient Support Programs (PSPs) to improve patient engagement and adherence.
• Demonstrate ownership, accountability, and commitment in managing assigned patient journeys.
• Work collaboratively with cross-functional teams, including Medical, Operations, and external partners.
• Exhibit empathy, professionalism, integrity, and a patient-first approach in all interactions.