Patient Experience Coordinator

Nextenti Tech Private Limited; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Nextenti Tech Private Limited is seeking a patient-facing role in Bengaluru to serve as the primary contact for patients, guiding them through services, departments, and procedures. The role involves promptly addressing inquiries, collaborating with staff, and educating patients on policies and payments.

The incumbent will collect feedback to drive service improvements and participate in initiatives to enhance overall patient experience, while maintaining precise records of interactions and

Qualifications

• Graduation is required.

Responsibilities

• Serve as the primary point of contact for patients, providing information and assistance regarding services, departments, and procedures.
• Address patient inquiries and concerns promptly and effectively to enhance their overall experience.
• Collaborate with clinical and non-clinical staff to resolve patient issues and ensure seamless service delivery.
• Collect feedback from patients regarding their experiences, and utilize this information to identify areas for improvement.
• Educate patients on hospital policies, payment processes, and available services, while maintaining a supportive and informative approach.
• Participate in patient experience improvement initiatives and contribute to the development of programs aimed at enhancing service quality.
• Maintain accurate records of patient interactions and follow up on unresolved issues in a timely manner.

Education

Graduation

Job description

Job Description

• Serve as the primary point of contact for patients, providing information and assistance regarding services, departments, and procedures.
• Address patient inquiries and concerns promptly and effectively to enhance their overall experience.
• Collaborate with clinical and non-clinical staff to resolve patient issues and ensure seamless service delivery.
• Collect feedback from patients regarding their experiences, and utilize this information to identify areas for improvement.
• Educate patients on hospital policies, payment processes, and available services, while maintaining a supportive and informative approach.
• Participate in patient experience improvement initiatives and contribute to the development of programs aimed at enhancing service quality.
• Maintain accurate records of patient interactions and follow up on unresolved issues in a timely manner.

Job Description

• Serve as the primary point of contact for patients, providing information and assistance regarding services, departments, and procedures.
• Address patient inquiries and concerns promptly and effectively to enhance their overall experience.
• Collaborate with clinical and non-clinical staff to resolve patient issues and ensure seamless service delivery.
• Collect feedback from patients regarding their experiences, and utilize this information to identify areas for improvement.
• Educate patients on hospital policies, payment processes, and available services, while maintaining a supportive and informative approach.
• Participate in patient experience improvement initiatives and contribute to the development of programs aimed at enhancing service quality.
• Maintain accurate records of patient interactions and follow up on unresolved issues in a timely manner.

Location

Infantry Road, Bengaluru, Karnataka, India 560001

Qualification

Graduation

Department

General, Admin