Counsellor

Deshpande Eye Hospital And Laser Center; Pune District; On-site; INR 180,000 - 280,000; Full time

Job summary

Deshpande Eye Hospital And Laser Center in Pune is seeking a counselling-focused professional to guide patients through eye treatments and surgeries, explain procedures, packages, costs, and pre/post-operative instructions with care.

The role involves coordinating with doctors, front office, billing, OT and other departments, and following up with patients for appointments and surgeries while handling queries and maintaining records to meet conversion targets ethically.

Qualifications

• Graduate with good communication and counselling skills.
• Experience in hospital/healthcare counselling preferred.
• Fluent in Marathi, Hindi and basic English.
• Patient-friendly, confident and good convincing skills.
• Basic computer knowledge and follow-up skills.

Responsibilities

• Counsel patients and attendants regarding eye treatments and surgeries.
• Explain procedures, packages, costs, and pre/post-operative instructions.
• Coordinate with doctors, front office, billing, OT and other departments.
• Follow up with patients for appointments and surgeries.
• Handle patient queries and concerns professionally.
• Maintain patient counselling records and daily reports.
• Achieve counselling and surgery conversion targets ethically.

Skills

Communication skills

Counselling skills

Multilingual - Marathi/Hindi/English

Education

Graduate degree

Job description

Role & respon

• Counsel patients and attendants regarding eye treatments and surgeries.
• Explain procedures, packages, costs, and pre/post-operative instructions.
• Coordinate with doctors, front office, billing, OT and other departments.
• Follow up with patients for appointments and surgeries.
• Handle patient queries and concerns professionally.
• Maintain patient counselling records and daily reports.
• Achieve counselling and surgery conversion targets ethically.

Preferred candidate profile

• Graduate with good communication and counselling skills.
• Experience in hospital/healthcare counselling preferred.
• Fluent in Marathi, Hindi and basic English.
• Patient-friendly, confident and good convincing skills.
• Basic computer knowledge and follow-up skills.