Center Manager

Qi Lifecare; Navi Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

QI Spine is seeking an experienced Centre Manager to own clinic operations, revenue, P&L and patient experience at the Navi Mumbai centre.

The role requires leadership of Doctors, Physiotherapists, Counsellors and Front Desk staff, with a focus on growth, compliance and service quality. Strong analytical and stakeholder management skills are essential, along with proficiency in MS Excel and MIS reporting.

Qualifications

• MBA/PGDM or equivalent business qualification required.
• Graduate in any discipline with healthcare/clinic exposure is beneficial.
• Experience in Centre/Clinic management with P&L ownership is essential.

Responsibilities

• Own clinic revenue, P&L and monthly business targets.
• Drive patient acquisition through local marketing and referrals.
• Improve patient conversion, ARPP, renewals and collections.
• Ensure excellent patient experience and service quality.
• Manage day-to-day clinic operations, scheduling, inventory and infrastructure.
• Lead and motivate a team of Doctors, Physiotherapists, Counsellors and Front Desk staff.
• Monitor team productivity, attendance and manpower requirements.
• Ensure SOPs, clinical protocols and regulatory standards compliance.
• Track clinic KPIs and prepare MIS reports.
• Handle patient escalations and drive timely resolution.

Skills

P&L management

Team leadership

Analytics

Stakeholder management

MS Excel/Sheets

Education

MBA/PGDM

Graduate in any discipline

Tools

MS Excel

Google Sheets

MIS reporting

Job description

Centre Manager

About the Role

QI Spine is looking for an experienced Centre Manager to take complete ownership of clinic operations, revenue, P&L, patient experience and team performance.

The ideal candidate should have strong experience in healthcare/clinic management, P&L ownership, team handling and revenue generation.

Key Responsibilities

• Own clinic revenue, P&L and monthly business targets.
• Drive patient acquisition through BTL activities, referrals, health camps and local marketing.
• Improve patient conversion, ARPP, renewals and collections.
• Ensure excellent patient experience and service quality.
• Manage day-to-day clinic operations, scheduling, inventory and infrastructure.
• Lead and motivate a team of Doctors, Physiotherapists, Counsellors and Front Desk staff.
• Monitor team productivity, attendance, performance and manpower requirements.
• Ensure compliance with SOPs, clinical protocols and regulatory standards.
• Track clinic KPIs and prepare daily/weekly/monthly MIS reports.
• Handle patient escalations and drive timely resolution.

Key Requirements

• Graduate in any discipline; MBA/PGDM preferred.
• 5 to 8 years of total experience with 3+ years in Centre/Clinic Management.
• Experience in Healthcare, Physiotherapy, Diagnostics, Dental, Eye Care or Hospital chains preferred.
• Strong experience in P&L/revenue management and team leadership.
• Exposure to patient counselling, sales conversion and local marketing.
• Strong analytical, communication and stakeholder management skills.
• Proficiency in MS Excel/Google Sheets and MIS reporting.
• Strong ownership mindset with a target-oriented approach.

Why Join QI Spine?

• Opportunity to independently manage a high-impact healthcare centre.
• Performance-linked incentives.
• Structured training and career development.
• Growth path: Centre Manager Senior Centre Manager Area/Cluster Manager Zonal Head.
• Be part of a mission-driven organisation helping patients Avoid Surgery, End Pain.