Patient Coordinator

D Y Patil Hospital; Navi Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

D Y Patil Hospital in Navi Mumbai is seeking a Hospital Administration professional to coordinate patient flow across OPD/IPD/ED, register and maintain HIS records, and liaise with billing, labs, radiology, pharmacy, and nursing teams. The role emphasizes patient service and problem resolution.

The candidate should have a graduate degree in any discipline (Healthcare management preferred) with 1–3 years in a hospital Emergency Department. NABH compliance knowledge is helpful.

Qualifications

• Graduate in any discipline (Hospital Administration/Healthcare Management preferred).
• 1-3 years of experience in a hospital, preferably in the Emergency Department.

Responsibilities

• Welcome and assist patients and their attendants.
• Coordinate OPD, IPD, and Emergency patient flow.
• Register patients and maintain accurate records in the Hospital Information System (HIS).
• Schedule appointments and coordinate with consultants.
• Facilitate patient admissions, transfers, and discharges.
• Coordinate with billing, insurance (TPA), laboratory, radiology, pharmacy, and nursing teams.
• Address patient concerns and ensure timely resolution.
• Maintain patient confidentiality and accurate documentation.
• Ensure compliance with NABH standards and hospital policies.
• Provide excellent customer service and enhance patient satisfaction.

Skills

Customer service

Coordination

Education

Graduate in any discipline (Hospital Administration/Healthcare Management preferred)

Job description

Key Responsibilities

• Welcome and assist patients and their attendants.
• Coordinate OPD, IPD, and Emergency patient flow.
• Register patients and maintain accurate records in the Hospital Information System (HIS).
• Schedule appointments and coordinate with consultants.
• Facilitate patient admissions, transfers, and discharges.
• Coordinate with billing, insurance (TPA), laboratory, radiology, pharmacy, and nursing teams.
• Address patient concerns and ensure timely resolution.
• Maintain patient confidentiality and accurate documentation.
• Ensure compliance with NABH standards and hospital policies.
• Provide excellent customer service and enhance patient satisfaction.

Qualification

• Graduate in any discipline (Hospital Administration/Healthcare Management preferred).

Experience

• 1-3 years of experience in a hospital in Emergency Department.