Parts Interpreter

ESP Engineered; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ESP Engineered in Chennai is looking for a skilled professional with at least 4 years of experience in an automotive retail environment. The role focuses on supporting Stellantis Parts Assistance Centre, ensuring superior customer service, and partnering with various internal teams. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to thrive under pressure. This position provides an opportunity to implement improved dealer processes and contribute to business strategies.

Qualifications

• 4 years or more experience in a similar role in automotive retail or corporate environment.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Support and develop Stellantis Parts Assistance Centre.
• Provide accurate and timely parts catalogue guidance.
• Cross-train on Stellantis related systems.
• Develop communications to internal teams and dealers.
• Partner with Inventory and Purchasing for assistance.
• Ensure response times meet department KPIs.
• Process direct ship invoices and credits.
• Implement improved dealer processes.
• Support business strategies and procedures.
• Assist with SPOs and SPRs processing.
• Help with new model parts readiness.
• Process internal orders.
• Communicate to resolve DPAC cases.

Skills

Understanding of the automotive industry

Excellent interpersonal and communication skills

Attention to detail

Team player

Commercial awareness

Ability to work under pressure

Job description

Experience Requirements

• 4 years or more within a similar role within an automotive retail or corporate environment.

Job‑Specific Skills

• A sound understanding of the automotive industry.
• Excellent interpersonal and communication skills – verbal and written.
• Highly coordinated with excellent attention to detail.
• Team player.
• Flexible to undertake varying work with changing priorities in a dynamic fast‑paced environment.
• Commercial awareness and business acumen.
• Ability to work under pressure and within a challenging environment.

Key Accountabilities

• Support and develop Stellantis Parts Assistance Centre.
• Ensure superior customer service by providing accurate and timely parts catalogue interpretations, guidance and information.
• Cross‑training of internal Stellantis related systems.
• Develop and support all communications to internal teams and dealers.
• Partner with Inventory, Purchasing and the Warehouse on a daily basis, providing assistance in all areas.
• Ensure DPAC response and case closure times meet department KPIs as set by management.
• Process allocated direct ship invoices and process credits, returns and revise POs.
• Implementation of new and improved dealer processes to increase dealer service levels.
• Project work to support and develop business strategies and procedures.
• Partner with Aftersales Marketing team to support processing of SPOs (Special Parts Orders) and SPRs (Special Parts Requests) from the dealer network.
• Support the planning team with new model parts readiness.
• Process all internal orders.
• Communicate with source market customer care teams to resolve DPAC cases.