Partner Operation Manager | US Shift

Simplilearn; Karnataka; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Simplilearn is seeking a Partner Operations Manager to oversee operational projects across university and tech partnerships. This role involves project management, implementation, and clear partner communication to ensure successful collaboration with top U.S. universities and tech companies.

You will manage reporting, data tracking, and process documentation while coordinating with multiple departments to meet partner requests and drive scalable operations in a fast-paced environment.

Qualifications

• Experience in relationship management, product management, business operations, or project management.
• Undergraduate degree in business or technical domain is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to maintain strong relationships and drive projects to targets.
• Capable of working independently while collaborating with teams.
• Strong analytical and problem solving abilities.
• Proficiency in documentation and project tools like Excel, Word, and Monday.com.

Responsibilities

• Create and maintain reporting for university and tech partnerships, including KPIs like enrollment and revenue share.
• Track student data for partner reporting using spreadsheets, LMS, and a CRM.
• Monitor partnership projects and statuses using CRM and project tools.
• Communicate with university and tech partners; record meeting agendas and action items.
• Document processes to enable long-term scalability.
• Coordinate with university and tech partners on requests and scheduling.
• Maintain university graduation certificate production and distribution process.
• Collaborate with Marketing, Enrollment, Student Success, Finance and Admissions to fulfill partner requests.
• Formulate project plans for partnership needs and own implementation.

Skills

Relationship management

Project management

Business operations

Communication

Interpersonal skills

Independent execution

Analytical thinking

Documentation

Education

Undergraduate degree in business or technical field

Tools

Excel

Word

Monday.com

Job description

Partner Operations Manager Job Description

About The Role

Reporting to the Senior Director, Partnership Success the Partner Operations Manager will oversee operational projects related to Fullstack Academy and Simplilern’s university and tech partnerships. This is a dynamic role that includes project management, operational implementation, and partner communication. Project management, scheduling, organizing, record-keeping, reporting, and handling information flow are key elements of this role. As a Partner Operations Manager, you will have a great opportunity to work with a leading educational brand, get exposure to the U.S. education market and to top tier U.S. universities and tech companies.

Responsibilities

• - Create and maintain reporting for university and tech partnerships, including KPIs such as enrollment, revenue share, and student feedback
• - Track student data required for partner reporting using software such as spreadsheets, learning management systems, and a CRM
• - Track partnership projects and statuses using internal CRM and project management tools
• - Communicate with university and tech partners and tracking meeting agendas and action items
• - Document processes and procedures with an eye towards long-term scalability
• - Interface directly with university and tech partners on requests, meeting scheduling, etc
• - Maintain the university graduation certificate production and distribution process
• - Work cross functionally with other departments including Marketing, Enrollment, Student Success, Finance and Admissions to fulfill university and tech partner requests
• - Formulate project plans for other partnership needs and own implementation

Qualifications

• - Previous working experience in at least one of the following areas: Relationship management, product management, business operations, or project management
• - Undergraduate degree in business or technical domain is preferred,
• - Strong organizational skills that reflect the ability to perform multiple tasks seamlessly
• - Good communication and interpersonal skills
• - Capable of maintaining strong relationships
• - Proven success organizing and driving projects to and beyond stated targets
• - The ability to operate and execute independently, while collaborating with internal teams and leadership to get the support you need to drive success
• - Strong analytical and problem solving abilities
• - Proactive and deadline driven professional
• - Documentation management and ability to use project management tools - proficient in Excel and Word (Knowledge of Monday.com a plus)
• - Attention to details
• - Time management skills with the ability to meet deadlines
• - Must be a positive can do person who is adaptable to change

Five key objectives an employee should accomplish to help an employee be successful, effective and to excel in this current role