Job Purpose
To drive sustainable partner growth by managing partner relationships, monitoring performance, identifying opportunities and coordinating with internal teams to deliver agreed growth objectives.
The role will act as a key point of contact for assigned partners, ensuring timely follow-up, effective communication, issue resolution and conversion of identified opportunities into measurable business outcomes.
Partner Relationship Management
- Manage day-to-day relationships with assigned partners and key stakeholders.
- Maintain regular communication and follow up on agreed actions and opportunities.
- Understand partner needs, challenges and growth priorities.
- Build strong, professional and long-term partner relationships.
Partner Growth & Business Development
- Identify opportunities to increase partner volumes, engagement and business performance.
- Support development and execution of partner growth plans.
- Track opportunities from identification through to closure.
- Work with internal teams to convert partner opportunities into measurable outcomes
Partner Performance Management
- Monitor partner performance against agreed KPIs, targets and business plans.
- Analyse performance trends and identify gaps, risks and opportunities.
- Conduct regular partner performance reviews and recommend improvement actions.
- Track agreed actions and ensure timely closure
Stakeholder & Operational Coordination
- Coordinate with Admissions, Marketing, Operations, Compliance and other relevant teams to support partner requirements.
- Ensure partner queries and operational issues are resolved within agreed timelines.
- Facilitate communication between partners and internal stakeholders.
- Escalate critical issues and risks to the appropriate management level
Reporting & Insights
- Maintain accurate partner and opportunity data in relevant systems.
- Prepare regular partner performance and growth reports.
- Provide insights on partner trends, opportunities, risks and performance.
- Support management with data-driven recommendations.
Partner Engagement & Continuous Improvement
- Support partner meetings, business reviews, engagement activities and initiatives.
- Gather partner feedback and identify opportunities to improve the partner experience.
- Identify process gaps affecting partner performance and recommend improvements.
- Share best practices and successful partner strategies across the team
Skills
- Strong relationship-building and stakeholder management skills.
- Commercial awareness with a focus on growth and business outcomes.
- Strong communication, negotiation and presentation skills.
- Good analytical and problem-solving abilities.
- Ability to manage multiple partners, priorities and deadlines.
- Strong follow-up, ownership and accountability.
- Proficiency in CRM, reporting and productivity tools.
- Ability to work collaboratively across multiple functions
Relevant Experience
- 3 to 5 years of experience in partner management, business development, account management, sales or a similar role Experience managing institutional, education, recruitment or channel partners is desirable.
- Experience working with KPIs, targets and partner performance metrics.
- Experience in international education or student recruitment would be an advantage.
- Experience using CRM systems and data-driven reporting is desirable