Admission Counsellor/ Parent Relationship Executive

Cloudray; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Food provided

Job summary

Cloudray in Hyderabad is seeking a dynamic Parent Relationship Executive (Admission counsellor) to build and maintain strong relationships between the school and parents. The candidate will address queries, guide families through the admissions process, and ensure a positive experience for prospective and existing families.

Key responsibilities include handling enquiries, conducting school tours, managing the complete admission cycle, following up on leads, coordinating with teachers and

Qualifications

• Bachelor’s degree in any discipline is preferred.
• Experience in admission counselling, parent relationship management, customer service, or education.
• Experience in early education/preschool will be an added advantage.
• Strong verbal and written communication and interpersonal skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to handle multiple responsibilities in a fast-paced environment.

Responsibilities

• Act as the first point of contact for parents, providing information about school programs, facilities, policies, and admission procedures.
• Handle parent enquiries through phone, email, and in-person interactions.
• Conduct school tours and admission meetings with prospective parents.
• Manage the complete admission process, including application collection, documentation, and enrolment.
• Follow up with prospective parents and work towards converting leads into admissions.
• Maintain accurate admission records and coordinate with the school administration team.
• Assist parents with fee-related queries and payment processes.
• Organize and participate in promotional events, open houses, workshops, and parent seminars.
• Present the school effectively to prospective parents and support their admission decision-making.
• Counsel parents regarding admission policies and procedures.
• Build long-term relationships with parents and support the smooth transition of children into the school.
• Coordinate between parents, teachers, faculty, and administration to ensure timely communication and resolution of concerns.
• Collect parent feedback and support initiatives to improve parent and student satisfaction.
• Handle assigned administrative coordination, including school events, field trips, and coordination with graphics/social media teams for creatives and postings.
• Monitor and manage the school's parent concern/ticketing system, ensuring concerns are acknowledged, assigned to the appropriate department, followed up, and resolved on time.

Skills

Communication skills

CRM tools

MS Office

Multitasking

Customer-centric

Education

Bachelor's degree in any discipline

Tools

MS Office

CRM tools

Job description

Position: Parent Relationship Executive(Admission counsellor)
Employment Type: Full-Time
Domain: Education
Location: Kokapet & Manikonda, Hyderabad
Monday to Saturday
Reporting To: Centre Head
Food: ProvidedAbout the RoleWe are looking for a dynamic Parent Relationship Executive(Admission counsellor) to build and maintain strong relationships between the school and parents. The candidate will be responsible for addressing parent queries and concerns, facilitating effective communication, supporting the admissions process, and ensuring a positive experience for prospective and existing families.The ideal candidate should have excellent communication skills, a friendly and approachable personality, and the ability to guide parents in choosing the right educational experience for their children.Key Responsibilities

• Act as the first point of contact for parents, providing information about school programs, facilities, policies, and admission procedures.
• Handle parent enquiries through phone, email, and in-person interactions.
• Conduct school tours and admission meetings with prospective parents.
• Manage the complete admission process, including application collection, documentation, and enrolment.
• Follow up with prospective parents and work towards converting leads into admissions.
• Maintain accurate admission records and coordinate with the school administration team.
• Assist parents with fee-related queries and payment processes.
• Organize and participate in promotional events, open houses, workshops, and parent seminars.
• Present the school effectively to prospective parents and support their admission decision-making.
• Counsel parents regarding admission policies and procedures.
• Build long-term relationships with parents and support the smooth transition of children into the school.
• Coordinate between parents, teachers, faculty, and administration to ensure timely communication and resolution of concerns.
• Collect parent feedback and support initiatives to improve parent and student satisfaction.
• Handle assigned administrative coordination, including school events, field trips, and coordination with graphics/social media teams for creatives and postings.
• Monitor and manage the school's parent concern/ticketing system, ensuring concerns are acknowledged, assigned to the appropriate department, followed up, and resolved on time.

Requirements & Qualifications

• Bachelor's degree in any discipline is preferred.
• Experience in admission counselling, parent relationship management, customer service, or education.
• Experience in early education/preschool will be an added advantage.
• Strong verbal and written communication and interpersonal skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Friendly, approachable, empathetic, and customer-focused personality.
• Strong follow-up and relationship-building skills.

What We Offer

• Supportive and collaborative work environment.
• Spiritually conducive workplace.
• Opportunities for professional growth and development.
• Competitive salary and benefits.
• Opportunity to contribute to the educational development of young children.
• Food provided.