Parent Relationship Manager

K12 Techno Services; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

K12 Techno Services is seeking a dedicated Parent Relationship Manager (PRM) located in Chennai District, Tamil Nadu. The PRM will manage parent interactions and generate admissions through effective cold calling and counseling, ensuring a high conversion rate from inquiries to successful enrollments.

The ideal candidate will excel at building relationships with parents, addressing their queries, and meeting monthly admission targets. Strong communication skills and relationship management experience are essential for success in this role.

Responsibilities

• Conduct outbound cold calls to prospective parents and students.
• Counsel parents regarding academic programs and admission procedures.
• Handle admission inquiries received through various channels.
• Follow up with leads regularly to maximize admission conversions.
• Build and maintain strong relationships with parents throughout the admission journey.
• Address parent queries and provide accurate information about courses.
• Maintain detailed records of interactions in CRM systems.
• Achieve monthly admission and enrollment targets.
• Coordinate with academic and operations teams for a seamless admission process.
• Participate in admission campaigns and promotional activities.

Skills

Excellent verbal and written communication skills

Strong persuasion and negotiation abilities

Ability to handle high-volume cold calling and follow-ups

Strong customer service and relationship management skills

Goal-oriented with a proven ability to achieve sales targets

Basic knowledge of CRM tools and Microsoft Office

Job description

Job Summary

We are seeking a dedicated and customer-focused Parent Relationship Manager (PRM) to manage parent interactions, generate admissions through cold calling, and provide admission counseling. The role involves engaging with prospective parents, understanding their educational needs, explaining curriculum offerings, and converting inquiries into successful admissions through effective inside sales practices.

Key Responsibilities

• Conduct outbound cold calls to prospective parents and students.
• Counsel parents regarding academic programs, curriculum, facilities, and admission procedures.
• Handle admission inquiries received through various channels.
• Follow up with leads regularly to maximize admission conversions.
• Build and maintain strong relationships with parents throughout the admission journey.
• Address parent queries and provide accurate information about courses and school offerings.
• Maintain detailed records of interactions, leads, and admissions in CRM systems.
• Achieve monthly admission and enrollment targets.
• Coordinate with academic and operations teams to ensure a seamless admission process.
• Participate in admission campaigns and promotional activities as required.

Required Skills

• Excellent verbal and written communication skills.
• Strong persuasion and negotiation abilities.
• Ability to handle high-volume cold calling and follow-ups.
• Strong customer service and relationship management skills.
• Goal-oriented with a proven ability to achieve sales targets.
• Basic knowledge of CRM tools and Microsoft Office.