Walk-in | Front Office Executive

K12 Techno Services; Chennai District; On-site; INR 280,000 - 420,000; Full time

Job summary

K12 Techno Services is seeking a proactive admissions counsellor to handle inquiries from prospective parents through calls, messages, and walk-ins. You will guide parents on school offerings, fees, and the admission process, and convert enquiries into visits and admissions.

You will generate leads via field visits, references, and cold calls, maintain CRM records, and coordinate with academic teams to ensure a smooth parent experience. This role involves field work six days a week.

Qualifications

• Bachelor's degree in any discipline.
• Experience in sales, counselling, customer relationship management, business development, or admissions.
• Experience in school admissions/education sales is an added advantage.
• Excellent verbal and written communication skills.
• Target-oriented and comfortable working in a sales-driven environment.
• Comfortable with field work and face-to-face parent interactions.

Responsibilities

• Handle enquiries from prospective parents through calls, messages, walk-ins, and other channels.
• Understand parents' requirements and guide them regarding the school, curriculum, facilities, fee structure, and admission process.
• Generate leads through field visits, cold calling, references, and other sources.
• Follow up with prospective parents and convert enquiries into school visits and admissions.
• Build and maintain strong relationships with prospective and existing parents.
• Conduct counselling sessions and address parents' questions and concerns professionally.
• Coordinate and facilitate school visits for prospective parents.
• Maintain regular follow-ups and update lead status in the CRM/ERP.
• Work towards achieving monthly admission and conversion targets.
• Coordinate with the school admissions and academic teams to ensure a smooth parent experience.
• Handle parent concerns and ensure timely resolution by coordinating with the concerned departments.
• Maintain accurate records of leads, follow-ups, visits, and conversions.

Skills

Sales experience

Counselling

CRM/ERP familiarity

MS Office/Excel

Education

Bachelor's degree

Tools

CRM/ERP systems

Job description

Role & responsibilities

• Handle enquiries from prospective parents through calls, messages, walk-ins, and other channels.


• Understand parents' requirements and guide them regarding the school, curriculum, facilities, fee structure, and admission process.


• Generate leads through field visits, cold calling, references, and other sources.


• Follow up with prospective parents and convert enquiries into school visits and admissions.


• Build and maintain strong relationships with prospective and existing parents.


• Conduct counselling sessions and address parents' questions and concerns professionally.


• Coordinate and facilitate school visits for prospective parents.


• Maintain regular follow-ups and update lead status in the CRM/ERP.


• Work towards achieving monthly admission and conversion targets.


• Coordinate with the school admissions and academic teams to ensure a smooth parent experience.


• Handle parent concerns and ensure timely resolution by coordinating with the concerned departments.


• Maintain accurate records of leads, follow-ups, visits, and conversions.

Preferred candidate profile

• Bachelor's degree in any discipline.


• experience in sales, counselling, customer relationship management, business development, or admissions.


• Experience in school admissions/education sales will be an added advantage.


• Excellent verbal and written communication skills.


• Strong interpersonal and relationship-building skills.


• Comfortable with field work and face-to-face parent interactions.


• Good convincing, negotiation, and follow-up skills.


• Target-oriented and comfortable working in a sales-driven environment.


• Basic knowledge of MS Office/Excel and CRM or ERP systems.


• Should be comfortable working 6 days a week. in Rotational day shift