Parent Relation Executive

Ipsaa Holdings; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Ipsaa Holdings in Gurugram seeks a Parent Relation Executive who will be the first point of contact for parents seeking preschool and daycare solutions. You will understand needs, provide information, and guide families to the most suitable Ipsaa centre.

You will counsel on fees, curriculum, facilities and USPs over calls, maintain inquiries records, coordinate visits with centre heads, and ensure a friendly, informative experience from the initial interaction.

Qualifications

• Graduate in any discipline.
• 1–3 years of counselling or admissions experience preferred.
• Excellent communication and listening skills.
• Familiarity with preschool/daycare services is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Act as the first contact for parents, understanding their preschool and daycare needs.
• Counsel parents over calls regarding fees, curriculum, facilities, and USPs.
• Recommend and allocate the centre closest and most suitable to the parent's location.
• Maintain detailed records of parent inquiries and follow up as required.
• Coordinate with centre heads for visit scheduling and admissions process.
• Ensure a positive and informative experience for parents from the first interaction.

Skills

Excellent communication

Listening skills

Multitasking

Customer service

Education

Graduate in any discipline

Job description

Position Summary

The Parent Relation Executive will be the first point of contact for parents, understanding their preschool and daycare requirements, providing information, and guiding them to the most suitable centre.

Key Responsibilities

• Act as the first contact for parents, understanding their preschool and daycare needs.


• Counsel parents over calls regarding fees, curriculum, facilities, and unique selling points (USPs).


• Recommend and allocate the centre closest and most suitable to the parentu2019s location.


• Maintain detailed records of parent inquiries and follow up as required.


• Coordinate with centre heads for visit scheduling and admissions process.


• Ensure a positive and informative experience for parents from the first interaction.

Skills and Qualifications

• Graduate in any discipline.


• 1u20133 years of experience in counselling, customer service, or educational admissions (preferred).


• Excellent communication and listening skills.


• Strong understanding of preschool/daycare services is an advantage.


• Ability to multitask and work in a fast-paced environment.


• Ability to multitask and work in a fast-paced environment. \"