Package Consultant-ServiceNow

International Business Machines Corporation; Hyderabad; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

IBM Consulting in Hyderabad is seeking a Package Consultant: ServiceNow to deliver advisory and implementation services across ServiceNow capabilities for global clients.

You will design, configure, and optimize workflows, dashboards, and reports, lead implementations from design to deployment, and provide post-go-live support to maximize client value.

Collaborate with business and technical teams to translate needs into effective solutions and drive ongoing process improvements.

Qualificações

• Experience designing, configuring, and optimizing ServiceNow workflows, dashboards, reports, and integrations.
• Delivery of implementations from configuration through testing and deployment.
• Experience integrating ServiceNow with other systems and tools.
• Ability to optimize workflows and reports to improve efficiency.
• Experience supporting post-go-live enhancements and upgrades.

Responsabilidades

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Conhecimentos

ServiceNow configuration

Implementation delivery

Technical integration

Process optimization

Platform upgrades

Descrição da oferta de emprego

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Your primary responsibilities will include:

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.

Required technical and professional expertise

• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Preferred technical and professional experience

• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.