Package Consultant-ServiceNow

International Business Machines Corporation; Pune; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

IBM Consulting in Pune, India is seeking a Package Consultant: ServiceNow who will deliver advisory and implementation services across ServiceNow capabilities, translating business needs into effective solutions.

You will design, configure, and optimize workflows, dashboards, reports, and integrations, lead implementations, and provide post-go-live support to maximize client value and service quality.

Qualifications

• ServiceNow configuration: design, configure, and optimize workflows, dashboards, reports, and integrations using out-of-the-box capabilities.
• Implementation delivery: lead implementations from configuration through testing and deployment with successful project delivery.
• Technical integration: integrate ServiceNow with other systems and tools using standard capabilities to support business needs.
• Solution optimization: optimize workflows, dashboards, and reports to improve efficiency and effectiveness via best-practice configuration.
• Platform enhancement: support post-go-live enhancements and upgrades of medium to high complexity, maximizing client value.

Responsibilities

• Design and configure workflows, dashboards, reports, and integrations.
• Lead implementations from configuration through testing and deployment.
• Provide post-go-live support and upgrades of medium to high complexity.
• Drive process improvements and maximize ServiceNow value.

Skills

ServiceNow design

Implementation delivery

Technical integration

Process optimization

Platform enhancement

Education

Master's Degree

Job description

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.

Your Primary Responsibilities Will Include

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best‑practice process improvement and platform configuration.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best‑practice process improvement and platform configuration.
• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.

Preferred Technical And Professional Experience

• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best‑practice process improvement and platform configuration.
• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.