ServiceNow Consultant

Kiya.ai; Hyderabad; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Deloitte is seeking a ServiceNow specialist in India to design, develop, and implement complex ServiceNow solutions across large enterprise environments. You will review requirements, build integrations via REST/SOAP, and ensure best practices are followed while delivering high-quality documentation and end-to-end testing.

The role requires hands-on configuration, architectural understanding, and collaboration with global colleagues to align with client processes and business problems.

Qualifications

• Bachelor’s degree or equivalent in software/IS/business.
• Minimum of 3 years of ServiceNow implementation experience in large complex environments.
• Experience with designing and developing ServiceNow workflows.
• Advanced ServiceNow technical skills: UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notifications, ACLs, Import Sets, Transform Maps and Update Sets.
• Good understanding of ServiceNow architecture and best practices.
• Knowledge of JavaScript, JSON, REST and SOAP.
• Experience with HR Service Delivery tools and third-party HR apps via Webservices APIs.
• Experience in developing large global enterprise ServiceNow instance.
• Knowledge of ServiceNow upgrade, SSO a plus.
• Proficient in Agile development and all phases of the ADDLC.
• Certified ServiceNow System Administrator (CSA).

Responsibilities

• Review user stories to understand requirements and technical architecture documentation for solution.
• Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development.
• Develop integrations leveraging point-to-point interfaces, REST/SOAP, file-based transfers, etc.
• Configure and build the ServiceNow solution to meet identified business requirements, process guides and user stories.
• Provide configuration options to meet specific requirements, identifying pros/cons for each option.
• Ensure that ServiceNow standard practices are used for configurations and customizations.
• Provide insight and expertise into the ServiceNow configurations and custom application development.
• Responsible for unit testing and end-to-end testing of the technical development and fix defects till deployment across environments.
• Create technical documentation, technical design documentation, build/configuration documentation and release notes.

Skills

UI Policies

UI Macros

UI Pages

Client Scripts

Script Includes

Business Rules

Performance Analytics

Reporting & Dashboards

Email notifications

ACLs

Import Sets

Transform Maps

Update Sets

JavaScript

JSON

REST

SOAP

Agile development

Jira

Rally

CSA

Education

Bachelor’s degree in Software Engineering

Bachelor’s degree in Information Systems

Bachelor’s degree in Business

Master’s degree – MBA / MCA / Master’s in Software Engineering

Tools

Jira

Rally

Workday

SAP/SuccessFactors

Oracle

Job description

General expectations of your role:

• Excellent analytical and communication skills
• Work independently and as part of a team with other Deloitte colleagues at all levels
• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand clients processes and business problems
• Collaborate and coordinate with global Deloitte colleagues across teams

keywods

• Identify industry best practices and implement them in engagements

Responsibilities:

• Review user stories to understand requirements and technical architecture documentation for solution
• Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Configure and build the ServiceNow solution to meet identified business requirements, process guides and user stories
• Provide configuration options to meet specific requirements identifying respective pros and cons for each option
• Ensure that ServiceNow standard practices are utilized for all configurations and customizations
• Provide insight and expertise into the ServiceNow configurations and custom application development.
• Responsible for unit testing and end to end testing of the technical development and fix related defects till final deployment across sub-production and production environments.
• Create the technical documentation, technical design documentation, build/configuration documentation and release notes.

Required qualifications:

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
• Minimum of 3 years of ServiceNow implementation experience in large complex environments is required
• Experience with designing and developing ServiceNow workflows.
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps and Update sets
• Good understanding of ServiceNow architecture and best practices
• Knowledge and experience with JavaScript, JSON, REST and SOAP
• Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle etc. using Webservices APIs (REST/SOAP).
• Experience in developing large global enterprise ServiceNow instance
• Knowledge of ServiceNow upgrade, SSO will be plus.
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Experience with software development support tools (e.g. Jira, Rally etc.)
• Certified ServiceNow System Administrator (CSA)

Additional qualifications preferred:

• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
• ITIL and DevOps experience and certification
• Master’s degree – MBA / MCA / Master’s in Software Engineering