Package Consultant-ServiceNow

Hakkōda, an IBM Company; Coimbatore District; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

IBM India Private Limited in Coimbatore seeks a ServiceNow Package Consultant to design, configure, and optimize workflows, dashboards, and integrations. You will lead implementations from configuration through testing and deployment, ensuring client satisfaction and project success.

The role emphasizes post-go-live support, process improvement, and platform enhancements, collaborating with business and technical teams to maximize the ServiceNow investment.

Qualifications

• Solution design and configuration of ServiceNow workflows
• Experience in implementing and leading ServiceNow projects
• Process improvement and optimization of platform configurations
• Dashboard and report design for client needs
• Integration and data mapping across systems
• Post-go-live support and upgrade activities
• Technical collaboration between business and IT teams

Responsibilities

• Solution Design: design/workflows, dashboards and integrations using ServiceNow out-of-the-box capabilities.
• Implementation Leadership: lead configuration, testing, and deployment to ensure project success.
• Post-Go-Live Support: support enhancements and upgrades for medium to high complexity.
• Process Improvement: maximize value via best-practice process changes and configuration.
• Platform Enhancement: support post-go-live enhancements and upgrades to maximize value.

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams. Your primary responsibilities will include:

• Solution Design: designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Leadership: leading implementations from configuration through testing and deployment, ensuring successful project delivery.
• Post-Go-Live Support: supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.
• Process Improvement: helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.
• ServiceNow Configuration: Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.
• Implementation Delivery: Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.
• Technical Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Solution Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Enhancement: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.
• ServiceNow Integration: Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.
• Technical Optimization: Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.
• Platform Upgrades: Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment. India Consulting Hybrid Professional COIMBATORE, IN COIMBATORE (0063) IBM India Private Limited Customer Satisfaction Integration Optimization Project Delivery ServiceNow Testing Process Improvement Efficiency