Professional

International Business Machines Corporation; Pune District; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

IBM Consulting is seeking a skilled ServiceNow Package Consultant in Pune, India. You will design and configure ServiceNow workflows, dashboards, and integrations, and lead implementation efforts from start to finish while collaborating with business and technical teams.

The role emphasizes post-go-live support, process improvements, and ensuring client satisfaction across projects. A Bachelor's degree is required, with a Master’s preferred, and 5–10 years of related experience.

Qualifications

• Bachelor's degree required; Master’s degree preferred.
• Experience in ServiceNow configuration, implementation delivery, and platform optimization.
• Ability to design, configure, and optimize ServiceNow workflows and integrations.

Responsibilities

• Design and configure workflows, dashboards, reports, and integrations within ServiceNow.
• Lead implementations from configuration through testing and deployment to ensure successful delivery.
• Provide post-go-live support and upgrade assistance for medium to high complexity scenarios.
• Drive process improvements to maximize the value of the ServiceNow investment.

Skills

Solution design

Implementation leadership

Process optimization

Education

Bachelor's Degree

Master's Degree

Tools

ServiceNow

Systems integration

Job description

PUNE, Maharashtra, IndiaProfessionalIn this role, you'll work in one of our **IBM Consulting FutureNow Centers**, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.Your role and responsibilitiesAs a Package Consultant: ServiceNow, this role delivers advisory and implementation services across all ServiceNow capabilities, partnering with clients to translate business and operational needs into effective solutions. This position focuses on designing, configuring, and optimizing workflows, with an emphasis on solution delivery and collaboration between business and technical teams.Your primary responsibilities will include:- **Solution Design:** designing and configuring workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.- **Implementation Leadership:** leading implementations from configuration through testing and deployment, ensuring successful project delivery.- **Post-Go-Live Support:** supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction.- **Process Improvement:** helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration.Required educationBachelor's DegreePreferred educationMaster's DegreeRequired technical and professional expertise- **ServiceNow Configuration:** Exposure to designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities to meet client needs.- **Implementation Delivery:** Experience with leading implementations from configuration through testing and deployment, ensuring successful project delivery and client satisfaction.- **Technical Integration:** Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.- **Solution Optimization:** Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.- **Platform Enhancement:** Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.Preferred technical and professional experience- **ServiceNow Integration:** Exposure to integrating ServiceNow with other systems and tools, using out-of-the-box capabilities to support business and operational needs.- **Technical Optimization:** Experience with optimizing workflows, dashboards, and reports to improve process efficiency and effectiveness, leveraging best-practice process improvement and platform configuration.- **Platform Upgrades:** Experience with supporting post-go-live enhancements and upgrades of medium to high complexity, ensuring ongoing client satisfaction and maximizing the value of their ServiceNow investment.**Years of Experience:**5 - 10IntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. Youâ€(TM) ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, youâ€(TM) ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. Youâ€(TM) ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.### ABOUT BUSINESS UNITIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.### OTHER RELEVANT JOB DETAILSWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.Position typeProfessionalNo