Package Consultant-Salesforce

IBM

Bengaluru

Hybrid

INR 1,500,000 - 2,500,000

Full time

31 hours ago

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Job summary

IBM Consulting seeks a Salesforce Package Consultant to design, implement and support Salesforce CRM solutions with LWC and integration. You will guide clients through analysis, configuration and adoption, using Agile, Scrum and Waterfall to deliver projects that meet business needs.

Your role emphasizes client training, testing and change management to ensure successful, long-term adoption of Salesforce solutions across multiple industries.

Qualifications

Experience designing, implementing and supporting Salesforce CRM solutions including LWC and APIs.
Knowledge of Agile, Scrum and Waterfall to manage the project lifecycle.
Ability to guide clients through business analysis, configuration and adoption.
Experience with system testing, UAT and change management for successful implementations.
Strong collaboration skills to manage client relationships and solutions.

Responsibilities

Design and implement tailored Salesforce solutions addressing client needs.
Guide clients from business analysis to system configuration and adoption.
Execute system testing, UAT and change management for long-term adoption.
Develop and deliver training programs for effective solution use.
Manage client relationships and deliver value through innovative solutions.

Skills

Salesforce Platform Expertise

Agile Methodologies Knowledge

Solution Development Skills

System Testing and QA

Business Analysis and Configuration

Integration Experience

Advanced LWC Skills

Waterfall Methodology Expertise

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

LWC

APIs

Data Migration

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Salesforce Package Consultant, you will specialize in designing, implementing, and supporting Salesforce CRM solutions with LWC and integration experience. You will guide clients through the entire process, from business analysis to system configuration and user adoption, utilizing your expertise in Agile, Scrum, and Waterfall methodologies.

Your primary responsibilities will include:

Design and Implement Solutions: Develop tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings and your deep understanding of the platform.
Guide Client Adoption: Effectively guide clients through the entire process, from business analysis to system configuration and user adoption, ensuring a smooth software development lifecycle.
Execute System Testing: Conduct system testing, user acceptance, and change management programs to ensure a successful implementation and long‑term user adoption.
Deliver Training Programs: Develop and deliver training programs to ensure clients can effectively utilize the implemented Salesforce solutions.
Manage Client Relationships: Collaborate with clients to understand their unique challenges and develop solutions to address their business needs.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Salesforce Platform Expertise: Experience with designing, implementing, and supporting Salesforce CRM solutions, including LWC and integration.
Agile Methodologies Knowledge: Experience with Agile, Scrum, and Waterfall methodologies to ensure a smooth software development lifecycle.
Solution Development Skills: Experience in developing tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings.
System Testing and Quality Assurance: Experience in conducting system testing, user acceptance, and change management programs to ensure a successful implementation.
Business Analysis and Configuration: Experience in guiding clients through business analysis, system configuration, and user adoption processes.

Preferred technical and professional experience

Integration Experience: Experience with integrating Salesforce solutions with other systems and applications, leveraging APIs and data migration tools to ensure seamless data exchange and synchronization.
Advanced LWC Skills: Experience in developing custom Lightning Web Components (LWC) to enhance Salesforce solutions and provide personalized user experiences.
Waterfall Methodology Expertise: Experience in applying Waterfall methodology principles to manage and deliver Salesforce projects, ensuring a structured and predictable approach to software development.

Years of Experience:10-12

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Job ID

132204

City / Township / Village

State / Province

Country

India

Work arrangement

Hybrid

Area of work

Consulting