Package Consultant-Microsoft Dynamics 365 Customer Engagement

IBM; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

IBM is seeking a Package Consultant to configure Microsoft Dynamics 365 Customer Engagement to meet customer requirements across Field Service, Project Service, and Sales. You will document business requirements, participate in solution design, and collaborate with stakeholders through user acceptance testing to ensure the delivered solution aligns with client needs.

The ideal candidate has 5–10 years of experience, a Bachelor's degree (Master's preferred), and proficiency in designing

Qualifications

• Experience configuring Microsoft Dynamics 365 Customer Engagement to meet customer requirements.
• Exposure to add-ons like Unified Service Desk and integration with Dynamics 365 CE.
• Ability to document business requirements and create functional design documents.

Responsibilities

• Configure and customize Dynamics 365 CE to meet customer business requirements and validate the solution.
• Document business requirements and participate in solution design sessions.
• Collaborate with stakeholders throughout the process, including user acceptance testing.
• Create functional design documents to guide development and ensure alignment with the customer's needs.
• Validate the final solution against business requirements.

Skills

Microsoft Dynamics 365 CE

Solution design

Business process documentation

Functional design documents

Dynamics application configuration

Education

Bachelor's Degree

Master's Degree

Tools

Unified Service Desk

Job description

Your role and responsibilities

As a Package Consultant for Microsoft Dynamics 365 Customer Engagement, you will be responsible for configuring the system to meet customer-specific business requirements in areas such as Field Service, Project Service, and Sales. You will collaborate with stakeholders throughout the entire process, including during user acceptance testing.

Your primary responsibilities will include:

• Configure and Customize Dynamics Application: Configure the Dynamics application to meet customer-specific business requirements, and customize it to align with their needs. This includes demonstrating out-of-the-box features and validating the final solution to ensure it meets the requirements.
• Document Business Requirements: Document business requirements and participate in solution design sessions to create functional design documents that guide development.
• Collaborate with Stakeholders: Collaborate with stakeholders throughout the entire process, including during user acceptance testing, to ensure the solution meets their needs and expectations.
• Create Functional Design Documents: Create functional design documents to guide development and ensure the solution aligns with the customer's business requirements.
• Validate Final Solution: Validate the final solution to ensure it aligns with the customer's business requirements and meets their needs.

Required education

• Bachelor's Degree

Preferred education

• Master's Degree

Required technical and professional expertise

• Experience with Microsoft Dynamics 365 Customer Engagement: Familiarity with configuring the system to meet customer-specific business requirements in areas such as Field Service, Project Service, and Sales.
• Exposure to Add-ons: Knowledge of add-ons like Unified Service Desk and understanding of how they integrate with the Dynamics application.
• Understanding of Business Processes: Solid comprehension of business processes and ability to document business requirements and create functional design documents.
• Experience with Solution Design: Participation in solution design sessions and creation of functional design documents to guide development.
• Certification in Dynamics Application Configuration: Certification or equivalent experience in configuring and customizing the Dynamics application to meet customer needs.

Preferred technical and professional experience

• Familiarity with Unified Service Desk: Exposure to add-ons like Unified Service Desk and understanding of how they integrate with the Dynamics application is beneficial.
• Knowledge of Business Process Mapping: Solid comprehension of business processes and ability to document business requirements and create functional design documents is preferred.
• Certification in Dynamics Application Configuration: Certification or equivalent experience in configuring and customizing the Dynamics application to meet customer needs is advantageous.

Years of Experience: 5 - 10