Microsoft Dynamics 365 CE/CRM Technical Consultant

Altum Labs Ahmedabad; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Altum Labs Ahmedabad is seeking a Microsoft Dynamics 365 CE/CRM Technical Consultant with extensive hands-on experience configuring and extending Dynamics 365 CE applications. This client-facing role requires you to drive daily cadence meetings, translate business needs into robust solutions, and act as a trusted technical contact throughout the engagement.

You will design and implement solutions on Dataverse and the Power Platform, build integrations using Azure services, and guide deployments

Qualifications

• 46 years of hands-on experience with Dynamics 365 CE/CRM.
• Deep configuration and customization across Sales and Customer Service modules.
• Strong client-facing communication and delivery leadership.
• Experience with ALM and CI/CD pipelines.
• Proficiency in C# and web technologies, and Power Platform.
• Knowledge of REST/OData integrations and Azure services.

Responsibilities

• Configure and customize Dynamics 365 CE applications to meet client requirements.
• Design and build solutions on Dataverse and the Power Platform, including model-driven and canvas Power Apps and Power Automate flows.
• Develop extensions using C# plug-ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF controls.
• Build and maintain integrations between Dynamics 365 CE and external systems using Azure services, REST APIs, and OData.
• Configure security roles, deployments across environments and ALM using managed solutions and CI/CD pipelines.
• Produce and maintain technical documentation and solution design specifications.
• Lead client communication, cadence meetings, and mentor junior consultants.

Skills

Dynamics 365 CE

Client communication

Agile delivery

C# development

Power Platform

Azure integration

ALM / CI/CD

Documentation

Tools

C#

Dataverse

Power Apps

Power Automate

Web API/OData

PCF

Azure Functions

Azure Logic Apps

Azure DevOps

GitHub

Job description

About this Role

We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant with 46 years of hands‑on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client-facing role: beyond strong technical delivery, you will owner day-to-day client communication and run daily cadence (stand‑up) meetings, keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade‑safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.

Key Responsibilities

Technical Delivery

• Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.


• Design and build solutions on Microsoft Dataverse and the Power Platform, including model-driven and canvas Power Apps and Power Automate flows.


• Develop extensions using C# plug‑ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF (Power Apps Component Framework) controls.


• Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.


• Configure security roles, business units, teams, and field‑level security in line with least‑privilege and segregation‑of‑duties principles.


• Design and manage solution deployments across environments (Dev Test UAT Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.


• Produce and maintain technical documentation, solution design specifications, and configuration workbooks.


• Support functional, integration, performance, and user acceptance testing, and provide hyper‑care and issue resolution post go‑live.

Client Communication & Cadence Leadership

• Act as the primary technical point of contact for the client on assigned workstreams.


• Plan and run daily cadence (stand‑up) meetings tracking progress, surfacing blockers, and driving actions to closure.


• Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.


• Lead requirement‑gathering and solution‑design discussions, and manage scope, expectations, and follow‑ups.


• Maintain and report against sprint backlogs, action logs, and delivery plans.


• Mentor junior consultants and review their configuration and code for quality and adherence to best practice.

Technical Skills Required

• 46 years of hands‑on experience as a Dynamics 365 CE / CRM technical consultant or developer.


• Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.


• Strong development skills: C# (.NET), plug‑ins and custom workflow activities, JavaScript/TypeScript, and the Dataverse Web API.


• Solid Power Platform experience: model‑driven and canvas Power Apps, Power Automate, and Dataverse data modeling.


• Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.


• Working knowledge of ALM for Dynamics 365 managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).


• Understanding of the CE security model (roles, business units, teams, field security).


• Proven ability to lead client communication and run daily cadence / stand‑up meetings independently.


• Excellent verbal and written communication, stakeholder management, and problem-solving skills.


• Comfortable working in Agile / iterative delivery environments.

Preferred Skills

• Microsoft certifications such as PL‑200 (Power Platform Functional Consultant), PL‑400 (Power Platform Developer), MB‑210 (Sales), or MB‑230 (Customer Service).


• Experience with Power BI and Microsoft Fabric for reporting and analytics.


• Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365.


• Exposure to Power Pages/portals and Customer Insights (Marketing).


• Experience integrating CE with ERP (Dynamics 365 Finance & Operations) or third‑party platforms.


• Consulting background with client‑facing delivery in a partner or systems‑integrator environment.