Outclass Operations

Masters’ Union; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Masters’ Union in Gurgaon/Haryana, India invites an Outclass operations professional to ensure smooth academic operations across programs. You will work with faculty, students, Academic Coordinators, and internal teams to guarantee timely classes, evaluations, schedules, and learning systems experience.

The ideal candidate will have 1–3 years in academic operations, familiarity with LMS and MS Office/Google Workspace, and strong communication with detail orientation and stakeholder coordination.

Qualifications

• Bachelor's degree in Education, Business Administration, Humanities, or related fields.
• 1–3 years in academic operations or program coordination.
• Familiarity with LMS, MS Office, Google Workspace, and data tracking.
• Strong communication and organizational skills.

Responsibilities

• Assist in managing classroom operations, scheduling, logistics, and faculty coordination.
• Set up LMS, content management, course scheduling, and content uploads.
• Maintain attendance records and respond to student queries.
• Support examinations, rubrics, and assessment coordination.
• Coordinate with academic coordinators and IT/facilities for smooth operations.
• Identify gaps and suggest improvements to enhance student and staff experience.

Skills

Attention to detail

Time management

Communication

Stakeholder coordination

Education

Bachelor's degree in Education, Business Administration, Humanities or related fields

Tools

MS Office

Google Workspace

Job description

Foundedin 2020, Masters’ Union is a new-age, industry-led university focused onbusiness, technology, engineering, and entrepreneurship. Built around learningby doing, the institution combines academics with real-world projects, startupbuilding, and global exposure, with the ambition of becoming one of the world’stop business schools and multidisciplinary universities over the next twodecades.

Today,Masters’Union has nearly 3,500 students across undergraduate, postgraduate,and executive programs, with almost half being experienced professionals.Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institutionhouses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier makerspace, AI and robotics infrastructure, advanced bioengineering workshops, andstartup incubation spaces, while also expanding into areas such asbioengineering and genetic engineering.

Theinstitution is chaired by Manoj Kohli, former CEO of Bharti Airtel and formerCountry Head of SoftBank India. Its leadership ecosystem includes VivekGambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ otherfounders, CEOs, investors, and policymakers who contribute to teaching andinstitution building.

Masters’Union’s flagship postgraduate program has recorded the highest average salaryamong MBA-equivalent programs in India, with graduates placed at firms such asBain & Company, Boston Consulting Group, Google, and Microsoft. Theinstitution has also built one of the country’s strongest student startupecosystems, with 10+ students pitching on Shark Tank India and 20+ studentsraising external funding for their ventures, alongside several successfulcreators and internet entrepreneurs.

About the Role

As an Outclass operations professional, you will support thesmooth day-to-day functioning of academic activities across program. This roleworks closely with faculty, students, Academic Coordinators, and internal teamsto ensure classes, evaluations, schedules, and learning systems runefficiently. The ideal candidate is detail-oriented, proactive, organized, andcommitted to delivering a high-quality academic experience.

Specifically, this role will involve

• Assisting in managing classroom operations, including scheduling,logistics, IT readiness, and faculty coordination. Ensure sessions start ontime with all necessary resources in place (AV setup, materials, attendancetools, etc.).
• Setting up the LMS & Content Management Support course, sessionscheduling, and content uploads on the Learning Management System (LMS).Monitor accuracy, accessibility, and timely updating of academic content.Coordinate with faculty for recordings, assignments, and learning materials.
• Managing daily attendance tracking and maintain accurate records.Respond to student queries related to academics, assessments, schedules, andclass logistics. Ensure timely escalation and resolution of student or facultyconcerns.
• Assisting in Examination Support with assignment collection, rubricmanagement, and evaluation coordination. Support the planning and execution ofquizzes, midterms, finals, and proctored assessments. Ensure timelycommunication of deadlines, evaluation updates, and academic announcements.
• Working closely with Academic Coordinators, faculty, and programmeteams to align academic requirements. Liaise with administrative, IT, andfacilities teams for smooth operations. Maintain and update academic operationstrackers, dashboards, and documentation.
• Ensuring academic processes are followed consistently and meetprogramme standards. Identify operational gaps and suggest improvements toenhance student and faculty experience. Contribute to building a culture ofefficiency, preparedness, and service excellence.

Ideal candidate will have

• Bachelor’s degree in Education, Business Administration, Humanities, orrelated fields.
• 1–3 years in academic operations, program coordination, or studentservices (fresher with strong internship experience may also be considered).
• Familiarity with Learning Management Systems, MS Office, GoogleWorkspace; comfort with digital tools and data tracking.
• Strong communication, attention to detail, time management,problem-solving, and stakeholder coordination abilities.