Program Manager

Shanti Informatics; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Masters Union seeks a Program Manager for PGP Rise to ensure smooth operation, academic delivery, and a positive experience for a dedicated student cohort. You will lead planning, coordination, and execution across program elements and serve as the primary contact for leaners and internal teams.

The role involves arranging term dates, sessions, residencies, and flagship events, coordinating faculty and Masters-in-Residence, and overseeing logistics for campus activities and exams.

Qualifications

• Proven experience in program management.
• Ability to plan, coordinate, and execute events and logistics.
• Excellent verbal and written communication skills.

Responsibilities

• Finalize term dates and holiday lists with Academics Team.
• Schedule sessions, workshops and events.
• Coordinate residencies, immersions and flagship events like Convocation.
• Manage logistics for visiting masters and Masters-in-Residence, including travel and accommodation.
• Coordinate communications for learners about events and non-academic updates.
• Ensure classrooms are booked and IT setup for hybrid classes.
• Oversee event execution, AV checks, and audience engagement.
• Drive high NPS for the program.

Skills

Program management

Event coordination

Communication skills

Interpersonal skills

Organizational skills

Job description

About Masters' Union

Founded in 2020, Masters Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the worlds top business schools and multidisciplinary universities over the next two decades.

Today, Masters Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaons premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters Unions flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the countrys strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the role

The Program Manager for PGP Rise plays a crucial role in ensuring the seamless operation, academic delivery, and overall positive experience for a dedicated cohort of students. This position involves comprehensive planning, coordination, and execution of various program elements, serving as a key point of contact for learners, masters, and internal teams.

Specifically, this role will involve

• Finalizing term dates and holiday lists in collaboration with the Academics Team.
• Scheduling sessions, workshops, and events throughout the term.
• Planning and coordinating residencies, immersions, and flagship events like Convocation.
• Serving as a primary point of contact and manage logistics for visiting masters and Masters-in-Residence, coordinating master availability, finalise teaching slots, and manage their calendar entries, arranging travel, accommodation, parking, and provide on-campus assistance as needed.
• Coordinating food preferences for masters. Keep the Master Relations (MR) team informed on evaluation status for honorarium processing.
• Managing communications with learners for events, residencies, and other non-academic updates.
• Distributing weekly chronicles, managing learner parking requests and coordinate with the Admin team, communicating the schedule for online proctored exam training and mock exams & set expectations with learners regarding course guidelines and classroom etiquette (in collaboration with TAs).
• Ensuring classrooms are booked in advance for weekend programs. Coordinate IT setup for hybrid classes with the IT team and TAs, ensuring tech checks are performed.
• Managing marketing requirements for events and coordinate with the Marketing team. Also, Overseeing general operational and special requirements for the program and events.
• Working with the Academics Delivery team (TAs) and Academics team to ensure class lists are accurate, students are added to courses on the LMS, and tracking sheets are updated.
• Ensuring Zoom links are created and added to the link sheet and LMS session details.
• Supporting the transcript generation process by coordinating with the Academic Team and LMS POC. Manage master and TA assignments to courses on the LMS.
• Overseeing the smooth execution of events and sessions on the day, including facilitating check-ins, ensuring AV checks are completed, and supporting audience engagement.
• Coordinating specific logistics and requirements for events.
• Serving as the primary point of contact for collecting and managing Term End Feedback from learners. Participate in discussions regarding feedback with the Academics review committee.
• Conveying learner feedback regarding masters that might necessitate a change request.
• Working closely with multiple internal teams, including Academics, Master Relations, Training & Development, Admin, IT, Marketing, and Student Experience, to ensure integrated and effective program delivery along with utilising dedicated communication channels like WhatsApp groups for real-time coordination.
• Driving high NPS for the program

Ideal candidate will have

• Finalizing term dates and holiday lists in collaboration with the Academics Team.
• Proven experience in program management, or a similar coordination-intensive role is required.
• Demonstrated ability to plan, coordinate, and execute events and logistics effectively.
• Excellent verbal and written communication skills, with the ability to maintain a formal to semi-formal tone in communications.
• Strong interpersonal skills to build relationships and coordinate with diverse stakeholders including faculty, students, and internal teams.
• Exceptional organizational skills and attention to detail, capable of managing multiple tasks and adhering to strict timelines.
• A proactive approach to anticipating needs and resolving issues.