Student Success Manager

Darwinbox Digital Solutions Pvt. Ltd.; Gurugram District; On-site; INR 550,000 - 750,000; Full time

Job summary

Masters’ Union is seeking a proactive Associate Operations (Student Success Manager) to be the primary contact for students within an assigned Placement POD, ensuring a seamless placement journey and engaging experience.

You will resolve queries, streamline operations, coordinate with Placement Managers, and support interview scheduling, offers, and follow-ups, while tracking performance and driving process improvements.

Qualifications

• Strong communication and stakeholder management skills.
• Excellent organizational abilities with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a focus on delivering exceptional student experiences.
• Proficiency in MS Office, Google Workspace, CRM tools, or similar operational platforms.
• Prior experience in operations, student success, customer experience, program coordination, or related functions is preferred.

Responsibilities

• Acting as the first point of contact for students, addressing queries, concerns, and escalations with professionalism and empathy.
• Ensuring a smooth and positive student experience by providing timely communication and effective resolutions.
• Maintaining operational excellence through accurate management of placement trackers, CRM records, reports, and documentation.
• Managing POD email communications and coordinate with internal stakeholders to ensure prompt action and follow-through.
• Supporting Placement Managers in executing placement activities, including interview scheduling, candidate coordination, offer rollouts, and follow-ups.
• Monitoring student feedback, identify recurring concerns, and recommend process improvements to enhance overall placement effectiveness.
• Collaborating across teams to ensure efficient execution of placement-related initiatives and student engagement activities.

Skills

Communication

Stakeholder management

Organizational skills

Multitasking

Problem solving

CRM proficiency

Process optimization

Tools

CRM tools

MS Office

Google Workspace

Job description

Founded in 2020, Masters’ Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades.

Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the Role

We are looking for a proactive and student-centric Associate Operations (Student Success Manager) to join our team. In this role, you will serve as the primary point of contact for students within an assigned Placement POD, ensuring a seamless and engaging placement journey. You will play a critical role in enhancing the student experience by resolving queries, streamlining operations, and collaborating closely with Placement Managers to drive efficient placement processes.

Specifically, this role will involve

• Acting as the first point of contact for students, addressing queries, concerns, and escalations with professionalism and empathy.
• Ensuring a smooth and positive student experience by providing timely communication and effective resolutions.
• Maintaining operational excellence through accurate management of placement trackers, CRM records, reports, and documentation.
• Managing POD email communications and coordinate with internal stakeholders to ensure prompt action and follow-through.
• Supporting Placement Managers in executing placement activities, including interview scheduling, candidate coordination, offer rollouts, and follow-ups.
• Monitoring student feedback, identify recurring concerns, and recommend process improvements to enhance overall placement effectiveness.
• Collaborating across teams to ensure efficient execution of placement-related initiatives and student engagement activities.

Ideal candidate will have

• Strong communication and stakeholder management skills.
• Excellent organizational abilities with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a focus on delivering exceptional student experiences.
• Proficiency in MS Office, Google Workspace, CRM tools, or similar operational platforms.
• Prior experience in operations, student success, customer experience, program coordination, or related functions is preferred.