Outbound Survey Calling Agent

Vserve Ebusiness Solutions India; Coimbatore District; On-site; INR 201,000 - 312,000; Full time

Job summary

Vserve Ebusiness Solutions India Private Limited is seeking an Outbound Survey Calling Agent in Coimbatore to conduct structured B2B phone surveys and capture responses in CRM. The role requires night shifts aligned to US holiday calendars and work-from-office setup.

Ideal candidates have 1–3 years in outbound calling, strong English, and the ability to follow scripts while remaining neutral. CRM, dialer, and survey tools familiarity is preferred.

Qualifications

• 1–3 years of outbound calling, telecalling, B2B calling, market research or survey calling.
• Excellent spoken English with clear pronunciation and professional telephone etiquette.
• Strong listening, questioning and conversation skills.
• Comfortable speaking with business professionals and decision-makers.
• Able to follow a structured script and remain neutral while collecting responses.

Responsibilities

• Make outbound calls to contacts provided by the client/project team.
• Use the approved survey opening and questionnaire without altering questions.
• Identify appropriate business respondents based on screening questions.
• Record responses accurately in the CRM or survey platform.
• Meet daily productivity and quality expectations while maintaining professional respondent experience.

Job description

VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE LIMITED | Full time

Outbound Survey Calling Agent

Coimbatore, India | Posted on 10/08/2026

• Industry E-Commerce/Supply Chain Management
• Date Opened 10/08/2026
• Job Type Full time
• City Coimbatore
• State/Province Tamil Nadu
• Country India

About Us

Vserve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

erve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

Job Description

Position Overview

• Purpose: Conduct structured B2B phone surveys.
  
• This is a research/survey calling role.
  
• The agent will speak with business professionals, conduct the approved questionnaire, accurately record responses, and maintain required call dispositions.
  
• Work mode: Work from office.
  
• Shift: Night shift, following the US holiday calendar.
  Key Responsibilities
  
• Make outbound calls to contacts provided by the client/project team.
  
• Use the approved survey opening and questionnaire without altering or leading questions.
  
• Identify and engage appropriate business respondents based on the survey screening questions.
  
• Conduct the survey professionally and capture responses accurately in the CRM, survey platform, or tracker.
  
• Record call outcomes, follow-ups, and required dispositions after each call.
  
• Handle respondent questions using only approved project information.
  
• Meet daily productivity and quality expectations while maintaining a professional respondent experience.
  Required Candidate Profile
  
• 1–3 years of experience in outbound calling, telecalling, B2B calling, market research, survey calling, lead generation.
  
• Excellent spoken English with clear pronunciation and professional telephone etiquette.
  
• Strong listening, questioning, and conversation skills.
  
• Comfortable speaking with business professionals and decision-makers.
  
• Able to follow a structured script/questionnaire accurately and remain neutral while collecting responses.
  
• Good typing, data-entry, and basic Excel/Google Sheets skills.
  
• Comfortable working with CRM, dialer, survey, or call-tracking platforms.
  
• Patient, persistent, detail-oriented, and comfortable with repeated outbound calling.
  Preferred Experience
  
• B2B outbound calling or market research/survey campaigns.
  
• Lead generation or appointment-setting experience.
  
• Experience speaking with senior business stakeholders.
  
• Exposure to technology, SaaS, security, retail, loss prevention, or operational intelligence topics.
  

Important Skills for Recruitment to Assess

• Spoken English and clarity.
  
• Confidence and professional phone presence.
  
• Ability to conduct a mock survey naturally while following the script.
  
• Ability to handle rejection and objections without becoming argumentative.
  
• Ability to capture responses accurately during a live call.
  
• Ability to avoid influencing or suggesting answers to respondents.
  

Recruitment Screening

• Ask the candidate to briefly describe their outbound/B2B calling experience.
  
• Confirm experience with structured scripts, surveys, CRM/data entry, or dealers.
  
• Assess clarity, confidence, listening ability, neutrality, and ability to follow the questionnaire.
  
• Do not prioritize candidates solely on sales experience; survey accuracy and communication quality are key.
  

Key Performance Expectations

• Daily calling attempts: approximately 50–60.
  
• Survey completion target: approximately 25–30 per day at the campaign level, subject to contactability.
  
• Maintain accurate CRM/tracker updates and required call dispositions.
  
• Maintain script adherence, call quality, data accuracy, and SLA/turnaround compliance.
  

Training

• Training will cover the survey questionnaire, approved opening, project background, respondent handling, CRM/tracker process, dispositions, and quality requirements.
  
• Agents must complete project training before beginning live.
  

Requirements

Outbound calling, Telecalling, B2B calling, Market research, Lead generation or Survey calling