Customer Support Representative

Zohorecruit; Coimbatore District; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Vserve Ebusiness Solutions India Private Limited is seeking a Customer Support Representative in Coimbatore for a night shift. You will process orders using SAP/CRM, update customer data via phone and email, and monitor shipments while handling document work such as invoices and proofs of delivery.

You will also provide ongoing updates to customers and sales teams, resolve discrepancies, and maintain KPI-driven performance in a fast-paced inbound support environment.

Qualificações

• Experience using SAP and CRM for order processing and data entry.
• Ability to manage high-volume emails and calls daily in a busy environment.
• Willingness to work night shifts in Coimbatore, Tamil Nadu.

Responsabilidades

• Process orders and requests using SAP/CRM with accuracy.
• Update customer orders via phone and email; ensure timely data entry.
• Track shipments and manage documents (invoices, credits, packing slips).
• Provide status updates on orders, quotes, returns and invoices to customers/sales reps.
• Address customer queries and resolve transactional discrepancies to reach resolutions.

Conhecimentos

SAP

CRM

Order processing

Customer service

Data entry

Ferramentas

ADSI

CRM Portal

Descrição da oferta de emprego

VSERVE EBUSINESS SOLUTIONS INDIA PRIVATE LIMITED | Full time

Customer Support Representative

Coimbatore, India | Posted on 09/24/2026

• Industry E-Commerce/Supply Chain Management
• Date Opened 09/24/2026
• Job Type Full time
• City Coimbatore
• State/Province Tamil Nadu
• Country India

About Us

Vserve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

erve Ebusiness Solution is one of the leading providers of e-commerce solutions and product catalog management services. We provide best-in-class services at affordable rates. We can build your brand like ours. With a track record of handling various industries in the US, UK, Europe, and Asia-Pacific, Vserve’s highly experienced team is dedicated to delivering the finest e-commerce solutions with the highest quality of service. With Vserve, you will receive customer satisfaction as we strive to exceed expectations. All in all, Vserve is the ideal partner for you to push your business forward.

Job Description

Job : CSR

Shift : Night shift

Location : Coimbatore

Responsibilities:

• Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently.
  
• Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication.
  
• Monitor order shipments using ADSI software and carrier websites.
  
• Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery.
  
• Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses.
  
• Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes.
  
• Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment.
  
• Handle credit and debit memo requests per departmental policies.
  
• Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution.
  
• Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request.
  
• Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments.
  
• Manage and resolve at least 40 Emails / calls daily within an inbound call center setting, engaging with sales representatives, customers and various internal departments.
  
• Attend and actively participate in departmental training sessions and communication meetings.
  
• Promptly brings concerns and intricate issues to the attention of the leadership team.
  
• Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards.
  
• Make required updates in SAP or the CRM Portal as per the process and its guidelines.