Outbound Specialist (US Voice Process)

Silvermine Group; Bengaluru; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Innovative work

Impactful role

Growth opportunities

Supportive culture

Competitive benefits

Rewards and bonuses

Job summary

Silvermine Group is seeking dynamic professionals for a full-time in-office role in Bengaluru. The candidate will handle outbound calls, resolve product and payment queries, and maintain strong customer relationships with excellent communication and a proactive attitude.

Applicants should have a Graduate or Diploma, with at least 2 years of outbound calling experience. Proficiency in CRM software, strong typing skills, and an ability to work night shifts are desirable.

Qualifications

• Graduate or Diploma holder; minimum 2 years in outbound calling.
• Excellent verbal communication, team player, attention to detail, problem-solving.

Responsibilities

• Make outbound calls to learn about client needs, address issues, and follow up.
• Respond efficiently and accurately to clients, explain solutions, and ensure satisfaction.
• Build lasting relationships with clients and teammates based on trust and reliability.
• Utilize CRM software and tools; maintain and update customer information in the database.
• Escalate calls when necessary to supervisors and ensure call quality.

Skills

Customer service

Outbound calling

Verbal communication

Team player

Problem solving

Time management

Education

Graduate or Diploma

Tools

CRM software

Typing

Job description

About the role:

We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full‑time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.

Key Responsibilities:

• Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Respond efficiently and accurately to our clients, explaining possible solutions, and
• ensuring that clients feel supported and valued
• Build lasting relationships with clients and other call center team members based on
• trust and reliability
• Utilize software, databases, scripts, and tools appropriately
• Understand and strive to meet or exceed call center metrics while providing excellent
• and consistent customer service
• Maintain and update customer information as necessary in database
• Escalates calls to supervisor when necessary and appropriate
• Responsible for making outbound calls and regular follow up on leads assigned
• Ensure Zero compliance issues in terms of call quality
• Make outbound calls to prospective clients and convert them into customers

Desired Qualification

• Graduate or Diploma holder in any field Minimum 2 years of experience in Outbound calling
• Excellent verbal communication skills, Team player, Attention to detail, Problem-solving

skills

• Exceptional customer service, active listening, and verbal & written communication skills,

and professional phone voice

• Understanding of company products, services, and policies
• Proficiency with computers, especially with CRM software, and strong typing skills
• Strong time management and decision-making skills
• Adaptability and accountability
• Organizational skills including the ability to multitask, set priorities, and follow up promptly
• Should be flexible with night shifts
• Positive attitude and proactive approach
• Strong time management and decision-making skills

Perks of Joining :-

• Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.
• Impactful Role: Shape product decisions and enhance user experiences with data-driven insights.
• Growth Opportunities: Learn and grow professionally in a fast-paced, collaborative environment.
• Supportive Culture: Work with a team that values teamwork, mentorship, and professional development.
• Competitive Benefits: Access comprehensive health, retirement, and other benefits to support your well‑being.
• Rewards and Recognitions: Demonstrate true dedication and be rewarded with annual bonuses and spot awards

Company Background:

Silvermine Group is a 17 years old SaaS Company that's building E-commerce, SaaS companies in the loud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customers' interests first.

Software Product offering from Silvermine Group eform2290 and emcs150

Website: Silvermine Group Products: eform2290 and emcs150

Location: Bangalore