Customer Support Executive – International Voice Process

MegaaOpes Solutions LLC; Bengaluru; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Transport facility

Training and development

Dynamic work culture

Job summary

Megaaopes Solutions in Bengaluru is seeking a Customer Support Representative to handle international voice process tasks. You will manage inbound and outbound calls for clients in the U.S., U.K., Australia, and other regions, delivering solutions with professionalism and timely responses.

Requirements include excellent English communication, 0-3 years experience or freshers accepted, strong listening skills, and the ability to work night or rotational shifts.

Qualifications

• Excellent verbal communication in English.
• Previous experience in international voice process preferred (freshers may apply).
• Strong listening and problem-solving skills.
• Willingness to work in night shifts or rotational shifts.

Responsibilities

• Handle inbound/outbound customer calls for international clients (U.S., U.K., Australia, etc.).
• Understand customer issues and provide timely and effective solutions.
• Maintain accurate call logs and update customer records in CRM tools.
• Follow standard scripts and procedures while being adaptable to customer needs.
• Escalate unresolved issues to the appropriate internal teams.
• Meet performance targets including call quality, customer satisfaction, and productivity.

Skills

English communication

Call handling

CRM familiarity

Team player

Tools

CRM software

Job description

Job Description We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound/outbound calls from international customers, providing solutions and assistance while maintaining the highest level of professionalism.

Job Role

Customer Support Representative

Location

Megaaopes Solutions,Banaswadi,Bengaluru

Experience

0-3 Years

Job Description

We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound/outbound calls from international customers, providing solutions and assistance while maintaining the highest level of professionalism.

Key Responsibilities

• Handle inbound/outbound customer calls for international clients (U.S., U.K., Australia, etc.)
• Understand customer issues and provide timely and effective solutions
• Maintain accurate call logs and update customer records in CRM tools
• Follow standard scripts and procedures while being adaptable to customer needs
• Escalate unresolved issues to the appropriate internal teams
• Meet performance targets including call quality, customer satisfaction, and productivity

Requirements

• Excellent verbal communication skills in English
• Previous experience in international voice process preferred (freshers may apply)
• Strong listening and problem-solving skills
• Willingness to work in night shifts or rotational shifts
• Basic computer knowledge and typing speed of 30+ WPM
• Ability to work in a team and adapt to a dynamic environment

Benefits

• Competitive salary with performance incentives
• Transport facility (as applicable)
• Comprehensive training and career development opportunities
• Dynamic work culture and growth-friendly environment

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