OTC Manager

A.P. Moller Maersk; Chennai; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

A.P. Moller Maersk seeks an Accounts Receivable Manager, Industry Head OTC, to own AR and OTC performance for the assigned industry segment.

You will lead the Collections team, drive cash flow improvements and ensure compliance across processes, collaborating with internal stakeholders and customers. Reporting to the Regional Head of OTC, you will coach a team including a Team Manager, Senior Specialist, Senior Collector and Collector, and support cross-functional initiatives to optimize

Qualifications

• Strong knowledge of accounts receivable and OTC processes.
• Ability to lead and develop teams across geographies.
• Clear, professional written and verbal communication.
• Strong stakeholder collaboration and customer relationship management.
• Analytical and problem-solving skills to interpret data and resolve disputes.

Responsibilities

• Take end-to-end ownership of accounts receivable and OTC performance for the assigned industry vertical or segment.
• Lead the Collections team and collaborate with customers and internal stakeholders to safeguard cash flow, improve operational efficiency and ensure compliance.
• Lead, coach and develop the Collections team; conduct team huddles and manage HR activities.
• Monitor portfolio and team performance, maintain reporting and dashboards, provide visibility into outstanding receivables and participate in MOS calls.
• Manage escalations and coordinate dispute resolution, payment application and reconciliation with relevant teams; address recurring issues through standard operating procedures.

Skills

Accounts Receivable

OTC processes

Cash flow management

Team leadership

Stakeholder management

Analytical skills

Job description

Accounts Receivable Manager Industry Head OTC

Grade: M4
Function: FNA - Order to Cash (OTC)
Reports to: Regional Head of OTC
Direct reports: Team Manager, Senior Specialist, Senior Collector and Collector

Role Purpose

Take end-to-end ownership of accounts receivable and OTC performance for the assigned industry vertical or segment. Lead the Collections team and collaborate with customers and internal stakeholders to safeguard cash flow, improve operational efficiency and ensure compliance across upstream and downstream processes.

Key Responsibilities

• Collections and cash flow: Manage daily collections and develop clear action plans for the assigned portfolio. Ensure timely collection of receivables and appropriate dunning actions.
• Customer engagement: Conduct regular calls with key customers and internal stakeholders to drive collections, resolve receivables issues and improve the customer experience.
• People leadership: Lead, coach and develop the Collections team. Conduct team huddles, ensure completion of MPACT activities, manage team-related HR activities and promote company values.
• Performance management: Monitor portfolio and team performance, maintain reporting and dashboards, and provide clear visibility into outstanding receivables. Participate in customer and stakeholder reviews, including MOS calls.
• Issue resolution: Manage escalations and coordinate dispute resolution, payment application and reconciliation with the relevant teams. Address recurring issues through structural fixes and aligned standard operating procedures.
• Process improvement: Identify and implement standardization, automation, improvement projects and Kaizens to increase efficiency and strengthen receivables performance.
• Governance and controls: Ensure adherence to company policies, accounting standards, audit requirements and internal controls. Provide approvals within the Global Authority Matrix (GAM).
• Business transitions: Guide teams during new product launches, NFTP and contract renewals, coordinating with stakeholders to maintain effective OTC operations.
• Cross-functional consultation: Provide input on contract terms, credit conditions, customer onboarding, account setup, CSOP updates, EDI fixes and invoicing delivery, including CBI and SBI activities.

Key Working Relationships

Partner with Sales and Commercial, Customer Service and Order Management, Implementation, IT/EDI Support, CSOP Owners, Credit, Cash Application, Dispute Resolution, Regional and Global OTC, Invoicing/FinOps, Reporting and Analytics, and Process Excellence teams. Maintain direct customer engagement for collections and issue resolution.

Required Competencies

• Strong knowledge of accounts receivable and OTC processes, cash flow management and compliance.
• Ability to lead, coach and develop teams across geographies.
• Clear, professional written and verbal communication, including effective email and call etiquette.
• Strong stakeholder collaboration and customer relationship management.
• Analytical and problem-solving skills to interpret data, resolve disputes and make timely business decisions.
• Experience driving process improvements, automation, standardization and structural fixes.
• Adaptability and change management capability during launches and contract renewals.