OTC Operations Specialist

https:/www.azuga.com/; Bengaluru; Presencial; INR 600 000 - 1 200 000; Tempo integral

Resumo da oferta

Azuga is seeking an OTC Operations Specialist/Executive in Bengaluru to manage end-to-end Order-to-Cash processes, ensuring timely collections, accurate order processing, and billing. The role requires proactive, detail-oriented professionals with strong communication skills to work in a global environment.

Responsibilities include driving collections, validating orders, executing billing, and providing accurate OTC reporting.

Qualificações

• 4–6 years in OTC operations or related finance processes.
• Exposure to global operations.
• Bachelor’s degree in Finance, Business Administration, or related field.
• Strong communication skills and attention to detail.

Responsabilidades

• Drive timely collections, manage aging reports, and resolve payment discrepancies.
• Validate, process, and monitor customer orders for accuracy and compliance.
• Execute billing cycles, manage churn, and ensure accurate invoicing.
• Act as a point of contact for customers and resolve queries promptly.
• Identify opportunities for process improvement with cross-functional teams.
• Ensure adherence to policies and regulatory requirements, with accurate OTC reporting.

Conhecimentos

Collections

Order management

ERP systems

MS Excel

Advanced English

Analytical thinking

AI & automation

Formação académica

Bachelor’s degree in Finance/Business Administration

Ferramentas

Salesforce

Zuora

Descrição da oferta de emprego

The OTC Operations Specialist/Executive will manage the end-to-end Order-to-Cash (OTC) cycle, ensuring timely collections, accurate order processing, and seamless billing. This position requires a proactive, detail-oriented professional with strong communication skills and the ability to work in a dynamic, global environment.

Key Responsibilities

• Drive timely and efficient collections, manage aging reports, and resolve payment discrepancies.
• Validate, process, and monitor customer orders to ensure accuracy and compliance.
• Execute billing cycles, manage churn processes, and ensure accurate invoicing.
• Act as a point of contact for customers, addressing queries and resolving disputes promptly.
• Identify opportunities for process improvement and collaborate with cross-functional teams.
• Ensure adherence to company policies, regulatory requirements, and provide accurate reporting on OTC metrics.
• Collections (primary skill)
• Order Management, Billing & Cancellations
• Proficiency in ERP systems (added advantage if worked with Salesforce and/or Zuora)
• MS Excel and reporting tools (MS Office)
• Language proficiency – Advanced English to manage global client relationship
• Analytical thinking, problem-solving, and stakeholder management
• Basic AI and automation skills (e.g., familiarity with AI-driven analytics, Robotic Process Automation tools)

Experience

• 4-6 years in OTC operations or related finance processes.
• Exposure to global operations

Education

• Bachelor’s degree in Finance, Business Administration, or related field.