O2C Collections - Exec / Sr. Exec - Night Shift

Sodexo; Mumbai Suburban; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Sodexo Financial Shared Services is seeking a Collector who will work closely with clients, Operations and Segment Finance on problem resolution and debt management, primarily reducing delinquencies by contacting delinquent accounts and reviewing assigned accounts to resolve discrepancies using North America credit processes.

The successful candidate will liaise with internal and external customers as required and provide action-oriented performance analyses in an efficient and transparent

Qualifications

• Bachelor of Commerce (B.Com) or higher in Finance/Accounting (e.g., MBA Finance, PGDM).
• 3+ years in Shared Services for executive and 5+ years for Senior in O2C/Accounts Receivable.
• Experience with Collections & Debt Management.
• Commercial/B2B collections experience.
• ERP AR module experience, preferably SAP.

Responsibilities

• Optimize diligent cash collection through efficient use of collection tools and generate worklist/account queue.
• Contact clients or Accounts Payable offices regarding past due balance and resolve delinquency.
• Investigate and resolve client queries, discrepancies and disputes.
• Document collection activity and progress in each client profile with notes and promises to pay.
• Establish Promises to Pay and follow up on payment commitments.
• Prioritize work to meet SLA objectives and collaborate with FSS, Operations and stakeholds.
• Request write-offs, reapplications and refunds appropriately and escalate large issues.
• Support project initiatives to improve collections and cash flow.
• Provide backup support to teammates and manage portfolio risk.

Skills

Communication skills

Debt collection

ERP AR (SAP)

Accounts Receivable

Problem solving

Education

Bachelor of Commerce (B.Com) or higher in Finance/Accounting

Tools

SAP

Job description

Job Purpose -

The Collector is responsible for working closely with clients, Operations and Segment Finance on problem resolution

and debt management, while ensuring customer satisfaction.

Reporting to Sodexo Financial Shared Services (FSS), the successful candidate will primarily reduce delinquencies by

calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve discrepancies using

North Americas credit and collections processes, tools, standards and capabilities. The candidate will liaison with

internal and external customers as required and will provide action-oriented performance analyses in an efficient and

transparent manner.

Job Scope -

Financial - 10.50bn $ annual collection

Relationships - Regional Finance Teams (North America); Business Unit Controllers / Finance Business

Partners; North America O2C Domain Manager; IT & ERP Support Teams; Internal & External

Audit

Scope -North America

Main assignments -

• Optimize diligent cash collection through efficient use of collection tools and generate worklist/account

queue.

• Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and

work to resolve delinquency.

• Investigate and resolve client queries, discrepancies and disputes.
• Document collection activity and progress in each client profile, including appropriate coding, clear notes,

promises to pay, and required follow-up dates and actions.

• Establish Promises to Pay and provide timely follow-up on payment commitments.
• Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
• Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations,

Segment Finance, and other stakeholders

• Request write-offs, reapplications and refunds appropriately
• Escalate large collection issues appropriately
• Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or

effectiveness

• Provide backup support to teammates as needed

Portfolio Risk

• Manage portfolio of accounts
• Escalate material portfolio risks and unresolved account issues through the appropriate channels.
• Analyze payment history and trends to identify possible risk exposure and action
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external

customers.

Person Specification-

Education: Bachelor of Commerce (B.Com) or any higher degree in Finance/Accounting (e.g., MBA Finance, PGDM).

3+ years of experience for executive & 5+ years of experience for Senior executive in Shared Services with experience in O2C and Accounts Receivable

Technically strong, with a working knowledge of Collections & Debt Management

Commercial/business-to-business collections experience

Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization

ERP AR module user experience, preferably SAP

Competencies

Ability to successfully collect past due invoices while enhancing the customer relationship/experience and ensuring timely payment to accelerate AR collections and deliver solutions.

Demonstrate ability to create a positive professional impression, establish trust, that enables open and constructive communication

Maintain a strong customer-service focus by managing detailed account discussions professionally and preserving constructive customer relationships.

Ability to de-escalate conflicts over the phone.

Strong problem-solving abilities: ability to understand a customer’s account activity including action items based upon guidelines provided.

Ability to work cross-functionally to resolve issues and bring them to resolution timely to receive payments

Exceptional time management and organizational skills

Ability to multitask and prioritize workload.

High degree of initiative and ability to work well independently; and in a collaborative team environment with a demonstrated customer service orientation.