OTC Dispute Resolution

WSNE Consulting Pvt. Ltd.; Chennai District; On-site; INR 500,000 - 900,000; Full time

Job summary

WSNE Consulting Pvt. Ltd. in Chennai is seeking an experienced professional for Order to Cash (OTC) – Collection Dispute Resolution to investigate, manage, and resolve customer payment disputes and deductions.

The ideal candidate will analyze overdue invoices, determine root causes of delays, and coordinate with Accounts Receivable, Billing, Sales and customers to close disputes promptly and support healthier cash flow.

Qualifications

• Hands-on experience in OTC Collection Dispute Resolution.
• Strong knowledge of AR and B2B collections.
• Experience handling deductions, short payments and invoice disputes.
• Excellent dispute investigation and root-cause analysis.
• Ability to coordinate with customers and internal teams.
• Familiarity with invoice validation and dispute aging.
• Working knowledge of SAP, Oracle and Excel.
• Good communication, follow-up and problem-solving skills.

Responsibilities

• Manage and resolve customer collection disputes within the OTC process.
• Investigate short payments, payment deductions, invoice disputes, pricing discrepancies, billing errors, and other collection-related disputes.
• Analyze overdue invoices and identify root cause of delays or deductions.
• Coordinate with customers, Accounts Receivable, Billing, Sales, and other internal teams to resolve disputes.
• Track disputed invoices and follow up regularly to ensure timely resolution and payment recovery.
• Validate supporting documents, invoices, purchase orders, remittance details, and deduction information, as applicable.
• Maintain accurate dispute records, status updates, aging reports, and resolution comments.
• Escalate unresolved or high-value disputes to the appropriate stakeholders.
• Monitor dispute aging, pending cases, and resolution timelines against agreed SLAs.
• Identify recurring dispute reasons and recommend corrective actions to prevent repeat issues.
• Support collection teams by facilitating dispute closure and reducing overdue receivables.

Skills

OTC Dispute Resolution

AR Collections

B2B Collections

Dispute Investigation

Root Cause Analysis

Cross-functional Coordination

SAP

Oracle

Excel

Tools

SAP

Oracle

Excel

Job description

Job Title: OTC Collection Dispute Resolution

Department: Finance & Accounting Order to Cash (OTC)
Work Mode: 100% Work From Office
Shift: Fixed US Shift
Experience: As per the approved requirement
Employment Type: Full-Time

Job Summary

We are looking for an experienced professional in Order to Cash (OTC) – Collection Dispute Resolution to investigate, manage, and resolve customer payment disputes and collection-related deductions. The candidate should have hands-on experience in analyzing overdue invoices, identifying dispute reasons, coordinating with internal teams and customers, and ensuring timely dispute closure to support collections and reduce outstanding receivables.

Key Responsibilities

• Manage and resolve customer collection disputes within the OTC process.
• Investigate short payments, payment deductions, invoice disputes, pricing discrepancies, billing errors, and other collection-related disputes.
• Analyze overdue invoices and identify the root cause of payment delays or deductions.
• Coordinate with customers, Accounts Receivable, Billing, Sales, and other internal teams to resolve disputes.
• Track disputed invoices and follow up regularly to ensure timely resolution and payment recovery.
• Validate supporting documents, invoices, purchase orders, remittance details, and deduction information, as applicable.
• Maintain accurate dispute records, status updates, aging reports, and resolution comments.
• Escalate unresolved or high-value disputes to the appropriate stakeholders.
• Monitor dispute aging, pending cases, and resolution timelines against agreed SLAs.
• Identify recurring dispute reasons and recommend corrective actions to prevent repeat issues.
• Support collection teams by facilitating dispute closure and reducing overdue receivables.

Required Skills

• Hands-on experience in OTC Collection Dispute Resolution.
• Knowledge of Accounts Receivable (AR) and B2B collections.
• Experience handling customer deductions, short payments, invoice disputes, and payment discrepancies.
• Strong dispute investigation, root-cause analysis, and resolution skills.
• Experience coordinating with customers and cross-functional teams.
• Knowledge of invoice validation, overdue tracking, and dispute aging.
• Working knowledge of SAP, Oracle, Excel, or other relevant ERP/dispute management tools.
• Good communication, follow-up, analytical, and problem-solving skills.

Work Requirements

• Comfortable working in a fixed US shift.
• Relevant experience specifically in collection dispute resolution is preferred.

Important: This position focuses on collection-related dispute investigation and resolution, not solely on cash application, billing, or general collections.