Order to Cash Operations Associate

Accenture in India; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture in India is seeking an Order to Cash Operations Associate in Mumbai to manage collections and related OTC processes for domestic customers.

You will contact customers to collect past due amounts, reconcile accounts, resolve disputes, process unapplied payments and credits, and prepare regular reports while coordinating with sales and client teams to ensure timely revenue collection and accurate cash flow.

Qualifications

• 1–3 years of OTC collections experience.
• Strong communication and negotiation skills.
• English proficiency (Domestic) required.

Responsibilities

• Call customers to collect outstanding receivables.
• Reconcile accounts and resolve disputes.
• Prepare reports and coordinate with sales and client teams.
• Handle unapplied payments and credits.
• Participate in weekly/daily calls with stakeholders.

Skills

Order to Cash

Education

BCom

Job description

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications: BCom

Years of Experience: 1 to 3 years

Language - Ability: English(Domestic) - Proficient

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be calling customer to collect on the outstanding receivable, reconcile the account, work on disputes to resolve them. work with internal departments. work on unapplied payments and credits. prepare daily/ weekly and monthly reports. Coordinate meetings with sales, business, client to resolve the past due receivables. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company s financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

What are we looking for?

• Ability to handle disputes
• Ability to meet deadlines
• Ability to perform under pressure Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
• work on accounts and call client to collect on the past due receivables
• resolves disputes
• clear unapplied payments and credits
• attend weekly/ daily calls with stakeholders
• provide updates on your accounts