OTA & Online Reservation Executive

stayvilmaris; Dadri; On-site; INR 279,000 - 390,600; Full time

Job summary

A hospitality company in Noida is seeking an OTA & Online Reservation Executive to manage OTA listings and process reservations. This role entails ensuring exceptional customer service, resolving guest inquiries, and maintaining accurate records. Ideal candidates will have strong communication skills, attention to detail, and a focus on customer satisfaction. Experience in the hospitality industry is required, and a bachelor's degree in a related field is an advantage. This is a full-time on-site position.

Qualifications

• Exceptional communication skills and a strong focus on customer satisfaction.
• Proficiency in managing reservations and delivering excellent customer service.
• Detail-oriented with strong organizational skills and the ability to multitask effectively.

Responsibilities

• Manage online travel agency (OTA) listings and process reservations efficiently.
• Ensure outstanding customer service and resolve guest queries.
• Promote sales opportunities and ensure a seamless booking experience.

Skills

Exceptional communication skills

Customer satisfaction focus

Basic sales skills

Detail-oriented

Ability to multitask

Education

Bachelor’s degree in Hospitality or related field

Tools

OTA platforms

Reservation management systems

Job description

Overview

Vilmaris Villa, located in the tranquil village of Saligao, North Goa, offers a unique blend of luxury and exclusivity through its 3, 4, and 5 BHK villas. Combining comfort, elegance, and personalized service, the villas provide breathtaking views, private pools, and access to Goa's vibrant beaches and nightlife. Known for hosting memorable events such as destination weddings, anniversaries, and corporate retreats, Vilmaris Villa features lush gardens and tailored event services. At Vilmaris Villa, every stay and occasion is designed to be exceptional, creating lasting memories in the heart of Goa.

Location & Scheduling

LOCATION: Noida Sec 10

Shift Timings: Monday to Saturday (10 AM to 7 PM)

Experience in Hospitality Industry is Mandatory

Role Description

This is a full-time on-site role for an OTA & Online Reservation Executive located in Noida. Day-to-day tasks include managing online travel agency (OTA) listings, processing reservations efficiently, ensuring outstanding customer service, and resolving guest queries. The role also involves maintaining accurate records, promoting sales opportunities, and ensuring a seamless booking experience for guests.

Qualifications

• Exceptional communication skills and a strong focus on customer satisfaction
• Proficiency in managing reservations and delivering excellent customer service
• Basic sales skills with the ability to identify and capitalize on opportunities
• Detail-oriented with strong organizational skills and the ability to multitask effectively
• Proficiency with OTA platforms and reservation management systems would be advantageous
• Familiarity with the hospitality or travel industry is preferred
• A bachelor’s degree in Hospitality, Tourism, Business, or a related field is an advantage
• Positive attitude, problem-solving ability, and a customer-centric mindset