Hiring For Voice Engineer - OSC

Orange Business Services; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Orange Business Services is seeking a network operations expert to drive fault management and proactive backbone enhancements. You will coordinate with OBS Engineering and Vendors to resolve capacity and design challenges, while leading knowledge sharing and change-management activities across the backbone infrastructure.

The role requires hands-on experience with VoIP, virtualization, and carrier-class networks, plus strong problem-solving and vendor-management skills to ensure top-tier service

Qualifications

• Deep knowledge of carrier-class voice and backbone networks.
• Strong analytical and troubleshooting capabilities across the listed tech.
• Experience with capacity planning and complex issue resolution.
• Ability to coordinate cross-functional teams and vendors.
• Hands-on with virtualization and cloud-networking tools.

Responsibilities

• Lead fault management of incidents reported by monitoring and customers.
• Propose and execute continuous improvement for backbone reliability.
• Coordinate with OBS Engineering/Planning to resolve capacity and design issues.
• Lead vendor management and resolve software bugs with vendor platforms.
• Create technical advisories on bugs and workarounds for internal teams.
• Perform risk assessments for IP boundary elements connecting voice.
• Provide network operations feedback and participate in projects.
• Ensure on-the-job training with documentation for operations staff.
• Share knowledge using OBS repositories and tools.
• Maintain understanding of tools and processes for swift resolution.
• Manage projects for new software/hardware releases in production networks.

Skills

VoIP & virtualization networks

Troubleshooting expertise

Vendor management

Network incident handling

Networking protocols

Tools

VMware

Kubernetes

OpenStack/OpenShift

OpenStack

Ansible

Python

Job description

Role & responsibilities

Key accountabilities :

• Lead the Fault management of incidents reported by monitoring team and customer facing entities.
• Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Orange International backbone network infrastructure in a proactive manner
• Coordinate with Experts who could take it with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning, participating and executing new projects successfully
• Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs associated with Vendor platforms.
• Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.
• Perform risk assessments for IP boundary elements which are connecting Voice elements.
• Provide network operations feedback to the management as well as active participation in Network related projects.
• Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management.
• Knowledge sharing within OBS by using the official data repositories assigned such as Lotus Notes databases, Intranet Web sites, Fault and Change Management tools
• Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution.
• Manage projects related to new software, hardware or services release in the production network (voice and Video).

Decision making:

• To asses the impact of any network issue and elevate to management appropriately
• To assess the impact and complexity of the problem and engaging right support team for next level support
• To take a decision on change fallback or go ahead based on customer impact and status of the change implementation.

Key result / decision areas (outcomes):

1. Provide next level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 1 operational support team to accomplish outstanding Customer experience and to meet organization specified objectives.
2. Proactive initiatives to alleviate potential risk in the operational network.
3. Problem management to reduce the number of repeated incidents in the network.
4. Managing the suppliers by technically challenging them to ensure best support for the organization.
5. Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems.
6. Risk mitigation due to disruptive network changes and ensure continual improvement of Change management activation process.
7. Effective knowledge management of the operational team to ensure availability of backbone support for the services offered to OB customers.
8. End to end knowledge sharing for whole iBNF operation teams.
9. More effective backbone support for complex problems.
10. Effective release management with zero impact to operational network.
11. Improved network availability, Improved Change management success rate, and Improved CSAT

Preferred candidate profile

• Very good knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, IMS/IMS Core/Mobile Core etc.
• Sound level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & Virtualized Infrastructure equipments & technologies:
• Voice NGN, VoLTE, IMSaaS,Class 4 & 5 Network, Oracle (Acme SBC & Session Router), Ribbon (vSBC/SBC, vPSX & vEMS/RAMP), ATOS/Eviden Gatekeeper Platform, Telco Bridge & NG-Voice.
• Good knowledge on Virtualization, Systems, Scripting &IoT – Rancher, Kunbernets,OpenStack, OpenShift, VMWare, Red-Hat Linux, Anisible, Phython &IMS/IMS Core/Mobile Core (would be plus)
• Excellent Analytical and troubleshooting skills on above technologies and infrastructure is must. Good understanding of Carrier Class Service Provider Voice Backbone Infrastructure.